What are the responsibilities and job description for the Land Surveying Training and Support Specialist position at Frontier Precision, Inc.?
Frontier Precision, a leading Trimble Distribution Partner for Geospatial products and services covering the Upper Midwest, Rocky Mountain, Pacific Northwest, Alaska and Hawaiian Island regions, is currently seeking an Land Survey Training & Support Specialist (Applied Geospatial Engineer) for our Arvada, CO office.
Responsible for:
- Providing 1st line support to end users; enabling Regional Sales personnel to focus on sales process
- First point of contact for customer technical queries, trouble shooting and assistance
- Co-ordination and conducting of internal/external training
- Knowledge sharing
- Acting as an advocate for Geospatial technology solutions
- Participate in Technical Service and Support projects and activities
- Promoting and conducting professional services
Duties:
- Support Sales staff through technical expertise of Trimble Land Survey product portfolio
- Facilitate and/or advise end users on the best solution to technical problems
- Provide technical field support to customers when necessary
- Conduct or assist with customer training and certification on new products
- Travel throughout Frontier Precision Inc. territory
- Conduct or assist with pilot projects
- Ensure knowledge is shared with other internal staff as required
- Assist with preparation and review of product and technical documentation and bulletins
- Identify any product support and service trends and alert relevant people. Escalate where necessary
- Provide input to Manufacturer regarding technical and product needs directly gleaned from end user
- Assist with the planning of and attend trade shows within the region as required
- Help to build sales growth through pre/post-sales support
Attributes Required:
- Technical expertise in Survey technologies and solutions (Hardware/Software/Workflow)
- Lateral thinking
- Calm, flexible and adaptable
- Customer focused
- Practical
- Pragmatic and confident
- Positive attitude – able to thrive under pressure
Experience/Skills Required:
- Industry technical support experience and/or product knowledge – Land Surveying
- Technical aptitude to understand products and relate this information to end user customers
- Understand industry workflow and software solutions
- Excellent communication skills
- Previous technical sales support experience in the Geospatial industry
- Software and hardware expertise – Trimble products a plus
Job Type: Full-time
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $65,000
