Customer Service Technician II

Customer Service Technician II

Job ID : CUSTO012352

Job Title : Customer Service Technician II

Location : 1450 S BUNDY DRIVE, LOS ANGELES, CA 90025

Union : CWA 9003 - CBA 004

Hiring Manager : Anthony Larson

of Openings : 1

Internal Posting Dates : 12 / 23 / 24 -1 / 7 / 25

Wage Range : $23.50 - $44.34 per hour

Summary

Install, replace, repair and / or rearrange service drops, aerial, buried and underground cables, and associated inside / outside wiring (aerial and buried). Connect drops, local cables, and inside / outside wiring to a variety of terminals. Make various attachments to poles, buildings, etc., as required, using hand / motorized tools, following installation diagrams, work orders, service orders and blueprints. Test and inspect to ensure that activities performed and all services installed function properly. Test cable air pressure systems and perform maintenance as required. Install fiber-optic cable to curb terminals. Perform maintenance splicing (copper / fiber). Perform cable pair recovers for new work orders. Maintain all analog / digital carrier systems (subscriber).

Perform such work under minimum supervision. Operate company vehicle.

General Duties

Duties include, but are not limited to, the following :

• Read an interpret information provided by the service order, work order and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required.
• Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits, and verify trouble-free continuity by loop care testing. The nature of this work is a variety of tasks with only general guidelines as to instructions, practices, and / or procedures in performing the work.
• Use basic arithmetic (addition, subtraction, multiplication and division) to determine the most practical way to bring wire from pole to building and how to run wire inside building.
• Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand / motorized tools.
• Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products. This work involves using tact and persuasion to influence the action and attitudes of customers.
• Test cable air pressure systems and perform required maintenance.
• Install and maintain fiber-optic cable to curb terminal.
• Perform maintenance splicing on copper and / or fiber-optic cable.
• Conduct cable pair recovery for non-work orders.
• Maintain all analog / digital carrier systems for subscriber.
• Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate. This may involve manual notations or entries to company work administration systems using automated entry such as Viryanet. Update all records as required.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.
• May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

First consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).

Additional Requirements

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary : $24 - $44