What are the responsibilities and job description for the Sales & Service Technician II position at Frontier?
Sales & Service Technician II
Job Summary:
Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.
Key Responsibilities:
Qualifications:
Physical Requirements:
Climbing poles and ladders, frequent lifting of up to 75 pounds, pushing, reaching, bending, and stooping, manual dexterity, good sense of balance, ability to sit or stand for long periods, and good color vision.
Tools and Equipment Used:
Job Summary:
Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.
Key Responsibilities:
- Frequent driving and moderate travel required.
- Install and maintain inside wire for residential/business broadband (HSI/Video) service.
- Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
- Perform maintenance, repair, and preventive maintenance on buried, aerial, and underground cable/fiber using various plant elements.
- Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
- Navigate web, set up Business/Residential computers, and demonstrate to customers.
- Support and actively participate in the promotion of Company products and services.
- Must be able to adapt to changes in the business that include advances in technology and new skills and procedures.
Qualifications:
- High School Diploma or equivalent.
- Experience in telecommunications installation and maintenance.
- Basic keyboard and software skills.
- Pole climbing certification and ability to complete company provided training.
- Ability to work independently and desire to work 'face-to-face' with customer.
- Ability to work outdoors in adverse weather conditions and in isolated or confined spaces.
- Valid driver's license and satisfactory driving record; CDL preferred.
Physical Requirements:
Climbing poles and ladders, frequent lifting of up to 75 pounds, pushing, reaching, bending, and stooping, manual dexterity, good sense of balance, ability to sit or stand for long periods, and good color vision.
Tools and Equipment Used:
- Cable Locator.
- Hand Tools.
- Hand Held Terminal.
- Various Test Equipment.
- Laptop Computer.
- Splicing Equipment.
- Fiber Optic Testing Equipment.
