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Multi-Account Customer Service Representative (COR)

Frontline Call Center
Columbia, SC Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/29/2025

Multi-Account Customer Service Representative


Job Description

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by step-by-step processes to ensure success.


We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are high-volume, with back-to-back calls requiring focus and efficiency. While some accounts involve minimal interaction, others require in-depth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call.


This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 10-12 weeks, with hands-on practice on the phones to prepare you thoroughly for each account.


Minimum Technical Qualifications

  • We do not provide equipment. A Windows-based laptop or desktop is required.
    • No Macs, Chromebooks, Tablets or iPads
    • PC must have at least 8GB of RAM, preferably 16GB or higher
  • Strong technical, and problem-solving skills
  • Hardwire Connection to the Internet (No WiFi)
    • Minimum download speed: 20mbps (Verify at www.SpeedTest.net)
    • Minimum upload speed: 10mbps (Verify at www.SpeedTest.net)
    • Cannot have any Mobile Hotspot or Satellite Internet Providers
  • Dual Screens and a High-Quality Headset


Minimum Experience

  • Exceptional customer service skills with a focus on professionalism and tone.
  • Strong written and verbal communication skills.
  • Experience handling high call volumes and troubleshooting customer inquiries.


Minimum Job Qualifications

  • Successful completion of a mandatory background check.
  • Proven ability to excel in a dynamic, fast-paced environment.
  • Exceptional attention to detail with strong organizational skills.
  • A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios).


Availability

  • Schedule: 24/7 Availability - Preferably Sunday through Saturday, 3:00 am - 11:00 pm Pacific Standard Time.
  • Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time, on a full-time basis.


Compensation and Benefits

  • Pay Rate: Starting at $15.00/hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.
  • Benefits:
    • Medical, dental, and vision coverage.
    • Retirement benefits with company match.
    • Sick time and personal paid time off.
    • Quarterly perfect attendance bonus.


Note: Some benefits are subject to eligibility requirements, including employment term and other factors.


About Us

Frontline Call Center is a W2 employer that does not hire independent contractors.

Salary : $15

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