What are the responsibilities and job description for the Billing Specialist position at Frontline Dental Implant Specialists?
Job Details
Description
Job Summary: Billing Specialist (Insurance Coordinator, A/R Specialist)
The Billing Specialist serves as the primary point of contact for billing and insurance related questions. The position is responsible for incoming communication and timely response via phone, text, email, or online submissions for account related issues. This position requires advanced insurance knowledge.
Duties and Responsibilities
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Maintain a high understanding of the practice sales process as it relates to billing and coding.
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Verify insurance benefits and input the information correctly into the practice management software.
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Answer phones and check voicemail/email and retrieve messages as needed (reply promptly).
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Communicate to other team members information about patient’s account and insurance.
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Prepare and present treatment plans as needed.
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Explain patients’ insurance benefits to them as it applies to their treatment plan. Obtained a signed copy of the treatment plan with financial disclosure and payment agreement (if made).
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Proper record keeping in patient charts.
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Make follow-up calls after receiving pre-estimates from insurance companies and encourage patients to schedule their treatment.
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Enter insurance payments and follow up on insurance media (all insurance payments to be in by end of week).
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Ensure charges are billed daily and correctly according to procedures completed in progress notes.
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Communicate with revenue cycle as needed to resolve any billing issues.
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Generate insurance claims to process and procedures not attached daily to verify that claims are not being missed.
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Generate aging report monthly and process statements/collection calls/letters, working with the Office Manager to maintain an acceptable level of A/R.
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Generate and work the insurance aging report weekly or ask for assistance if needed.
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Generate and work the pre-estimate aging report bi-monthly.
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Patient check-in & check-out responsibilities in absence of teammate.
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Complete daily closing procedures (shared responsibility).
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Prepare the daily deposit; maintain and balance cash drawer daily (shared responsibility).
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Credentialing of providers and upkeep of necessary documents related to par status’ (when applicable)
Required Skills and Abilities
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Excellent written and verbal communication skills
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Superior interpersonal and customer service skills
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Has a professional and demeanor and pleasant phone voice
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Basic computer skills required and proficiency in MS products a plus
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Can handle multiple competing demands while remaining calm and poised.
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Able to multi-task without losing focus on attention to detail
Education and Experience
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Highschool diploma required, higher education preferred.
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1 years of prior call or customer service experience preferred.
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Fluent in English required and Spanish as second language is a plus.
Physical Requirements
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Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.
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Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.
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Ability to lift to 0-15 pounds if necessary.
Company Benefits
Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.
Qualifications
