Frontline Advocate

SUMMARY

Places outbound calls to new and existing customers offering and explaining Home Solutions services and providing relative information to coordinate appointments with select vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·        Contacts company customers by phone

·        Delivers prepared sales scripts to persuade potential customers to complete home repairs

·        Describe Home Solutions program, benefits, and incentives

·        Responds timely to inquires via phone and email

·        Identifies and overcomes customer objections

·        Assists the policyholder through the repair process

·        Follow up on initial contacts and secure repair photos and invoices

·        Properly documents all customer interactions in data management system

SUPERVISORY RESPONSIBILITIES   

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE  

• 440 License with 1 years of insurance experience preferred
• Must obtain 440 insurance license in a timely manner
• High school diploma or equivalent
• Proficient in relevant computer applications and call center systems
• Good typing skills
• Knowledge of sales principles and methods
• Sales experience a plus

CERTIFICATES, LICENSES, REGISTRATIONS

 4-40 Resident Customer Representative or 2-20 Resident General Lines

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level of internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Must also be able to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description.  I understand the responsibilities and duties expected of me.  I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee.  I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.