What are the responsibilities and job description for the Underwriting Support Specialist II position at Frontline Insurance?
Join Our Underwriting Team at Frontline Insurance: Underwriting Support Specialist II
Are you passionate about delivering exceptional customer service and providing vital support to a dynamic team? Frontline Insurance is seeking a skilled Underwriting Support Specialist II to join our Personal Lines Underwriting Department! If you're eager to thrive in a collaborative, fast-paced environment and contribute to the success of our underwriting processes, this role is perfect for you.
Why Join Frontline Insurance?
- Innovative Environment: Be part of a team that values creativity, collaboration, and technical excellence.
- Professional Growth: Enhance your skills while making a meaningful impact on our underwriting operations.
- Community Focus: Work in a supportive environment that prioritizes Integrity, Patriotism, Family, and Creativity.
Why You’ll Love Working Here:
At Frontline Insurance, we offer a comprehensive benefits package to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term); we also provide Pet Insurance, and four weeks of PTO. Plan for your future with our 401(k) Retirement Plan, where we match 100% for the first 3% you contribute and 200% of the next 3%. Plus, our business casual environment ensures you can feel comfortable while doing your best work.
About the Role: Underwriting Support Specialist
As an Underwriting Support Specialist, you’ll play a crucial role in maintaining efficient workflow within the Personal Lines Underwriting Department. You’ll provide administrative and research support while delivering outstanding customer service to agency partners, mortgage companies, and insureds.
Key Responsibilities:
- Process simple to complex endorsements to existing policies.
- Assist agency partners and insureds with accessing the insured/agency portal, troubleshooting issues, and submitting IT tickets as needed.
- Establish effective relationships and provide exceptional customer service by answering basic policy, endorsement, and billing inquiries via phone, email, or in person.
- Support the Personal Lines Underwriting Department with projects aimed at improving efficiency and accuracy.
- Manage the linking of queues in Image Now to ensure endorsement work is routed correctly.
- Perform other job-related duties as assigned.
What We’re Looking For:
- Education: High School diploma or GED required; undergraduate education preferred.
- Experience: Minimum of 2 years’ experience and/or training in P&C Insurance, or an equivalent combination of education and experience.
- Certifications: Active 440, 2044, or 220 license required; an insurance-related designation or license for Property and Casualty Insurance is preferred.
- Skills:
- Strong customer service and communication skills.
- Proficiency in Microsoft Office applications.
- Ability to handle multiple tasks and prioritize effectively.
Ready to Make a Difference in Underwriting?
If you’re excited about this opportunity and want to be part of a forward-thinking team, we’d love to hear from you! Apply now and take the next step in your career with Frontline Insurance.
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