What are the responsibilities and job description for the Underwriting Support Specialist II position at Frontline Insurance?
Underwriting Support Specialist II
Hybrid in Lake Mary, FL
At Frontline Insurance, we are on a mission to Make Things Better, and our Underwriting Support Specialist II plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Underwriting Support Specialist II, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Underwriting Support Specialist II enjoys robust benefits:
- Hybrid work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as an Underwriting Support Specialist II:
- Processes simple to complex endorsements to existing policies.
- Assists agency partners and insured with accessing the insured/agency portal by troubleshooting issues and submitting an IT ticket if needed.
- Establishes effective relationships and provide outstanding customer service with mortgage companies, agency partners and insureds by answering basic policy and endorsement questions via phone or email and/or in person.
- Assisting agency partners and insured with billing inquiries, billing issues amending payment plans via phone or email and/or in person.
- Assists with projects that will allow the Personal Lines Underwriting Department to be more efficient and accurate.
- Handles linking of the queues in Image Now to ensure endorsement work is routed accordingly.
- Performs other job-related duties as assigned.
What we are looking for as an Underwriting Support Specialist II:
- High School diploma or general education degree (GED)
- Minimum 2 years’ experience and/or training in P&C Insurance
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
