What are the responsibilities and job description for the Service Desk Support Analyst Toledo/Maumee position at Frontline Managed Services?
Description
Elevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology.
About us:
Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms. Our dedication to innovation, technology, and efficiency sets us apart in the industry.
We are looking for someone with excellent written and verbal communication skills. You will be able to explain technical issues in a way that is easy for non-technical people to understand. You will also need to have strong problem-solving skills and be able to think on your feet.
As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.
At Frontline Managed Services, we understand that not everyone comes to us with a wealth of IT experience. That's why we provide industry-leading training to get you up to speed. We also offer ongoing career development opportunities through our Frontline Managed Services University (FMSU) program.
We offer a competitive benefits package, two guaranteed pay increases in your first year, with yearly guaranteed pay increases afterward, 10 days of paid time off, and additional holidays. Join our team and accelerate your career in IT!
“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”
