What are the responsibilities and job description for the Access to Care Specialist - Front Desk/Main Building position at FrontLine Service?
Provides administrative support to FrontLine Service, contributing to improved access to health care and quality service for clients and visitors. In collaboration with supervisor, implement solutions to improve access to care, decrease no shows, improve follow up rates, improve medication compliance, and increase revenue.
Responsibilities include:
- Patient check-in and check-out function at the front desk
- Assist with high-volume multi-line telephone
- Monitor the daily schedule for missed appointments and send appropriate communications to staff
- Enrolls client in intake program in EVOLV and completes initial screening form to determine eligibility for an assessment
- Work closely with the Integrated Behavioral Health Service team when onsite to ensure that both EMR’s accurately reflect appointment times and services
Required Qualifications:
Associate’s degree and/or a minimum of 3 years paid work experience in a medical group practice setting. EMR and insurance filing experience.
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
This is a non-exempt, union position with a pay rate of $16.00 per hour. The hours are 8:30am – 5:00pm, Monday through Friday.
Preferred Qualifications:
Bachelor’s degree in related field or 3 years relevant work experience. Prior experience operating a multi-line telephone/switchboard. Prior experience in working with the homeless population and/or mental health consumers is preferred.
Salary : $16
