What are the responsibilities and job description for the Technical Customer Service Representative position at Frontline Source Group?
Our busy and growing client in Fort Worth, TX is looking for a Technical Customer Service Representative on a contract basis through the end of the year.
Company Profile:
Company known for its passion for technology and commitment to quality
In business over 50 years
Technical Customer Service Representative Role:
In this role, you will be responsible for assisting customers over the phone and via email with questions, issues, and troubleshooting.
Provide a professional, cheery, and exceptional customer service experience
Answer inbound calls and emails from customers and potential customers on service-related topics
Make outbound calls for follow up with customers
Respond quickly and professionally to email inquiries
Responsible for processing Return Merchandise Authorizations
Technical Customer Service Representative Background Profile:
High School diploma or the equivalent
2 years’ experience working in a call center environment providing exceptional customer service and assisting with troubleshooting issues
Trouble shooting experience is necessary
Excellent verbal and written communication skills
Experience in a mechanical or automotive industry is a plus, but not required
Technical experience assisting customers and helping troubleshoot issues is required and could be from fields such as cell phone providers, automotive industry, industrial tools/household hardware, etc.
Experience with MS Office Suite – specifically Word, Excel and Outlook
Strong data entry and typing skills
Ability to multi-task, provide excellent customer service, and calm a frustrated customer
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.
Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
