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IT Field Service Technician

Frontline Technology Support, LLC
Salt Lake, UT Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 3/17/2025

We are seeking a dedicated and experienced Field Service Technician to join our dynamic team. The ideal candidate will possess a strong technical background and a commitment to delivering top-notch customer service. This role involves traveling to client locations to install, upgrade, repair, and maintain various IT equipment, ensuring clients receive the best possible technical support.

Key Responsibilities:

Customer Service Excellence:

  • Engage with clients in a clear and professional manner, ensuring their satisfaction with the technical support provided.
  • Respond promptly to client requests for support, whether on-site or remotely, based on client needs and project requirements.

Technical Support and Troubleshooting:

  • Perform installations, upgrades, and repairs for a range of IT equipment, including printers, PCs, data centers, and servers.
  • Provide specialized technical support for HP servers and data center equipment, including hardware, software, and network troubleshooting.
  • Diagnose and resolve technical issues related to servers and data centers, ensuring minimal disruption to client operations.

Collaboration and Communication:

  • Work closely with team members, including dispatch, project managers, engineers, and other technicians, to deliver seamless support services.
  • Maintain clear and accurate communication with clients and management, providing timely updates on the status of technical issues.

Inventory Management:

  • Manage and maintain an inventory of spare parts and equipment, ensuring availability for service calls.
  • Adhere to safety and quality procedures at all times, maintaining a high standard of work.

Qualifications:

  • Proven experience in field service or technical support roles.
  • Strong knowledge of IT equipment, including HP servers and data center components.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Exceptional customer service skills, with a professional and friendly demeanor.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Valid driver's license and willingness to travel to client sites as required.

Job Type: Contract

Pay: From $24.50 per hour

Benefits:

  • Flexible schedule
  • Referral program

Compensation Package:

  • 1099 contract
  • Hourly pay

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: On the road

Salary : $25

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Frontline Technology Support, LLC
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