Call Center Representative ( Remote )

We are seeking an enthusiastic and dedicated Call Center Representative to join our team. This role is essential in providing top-notch customer service in a fast-paced environment where you will be the first point of contact for our valued customers. As a Call Center Representative, you'll handle incoming calls, answer inquiries, and resolve issues, aiming to enhance the customer experience while maintaining high satisfaction levels. Our ideal candidate possesses exceptional communication skills, a positive attitude, and a strong desire to help others. You will work to build strong relationships with our customers, ensuring they receive accurate information and support regarding our products and services. This is an excellent opportunity for individuals looking to develop their skills in customer service and gain experience in a dynamic work environment, while also contributing positively to our company's reputation. Whether you are starting your career in customer service or looking to bring your talents to a new challenge, this position offers opportunities for growth and development within our organization by fostering our commitment to excellence and teamwork in meeting our clients' needs.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate information to customer inquiries regarding products and services.
• Resolve customer complaints and issues promptly and effectively.
• Maintain customer records by updating account information and documenting interactions.
• Work collaboratively with team members and other departments to enhance service delivery.
• Meet performance targets, including call resolution and customer satisfaction metrics.
• Participate in ongoing training and development sessions to improve product knowledge and customer service skills.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role or call center position.
• Exceptional verbal and written communication skills.
• Ability to manage stressful situations and resolve conflicts effectively.
• Strong computer skills including proficiency in Microsoft Office and CRM software.
• Excellent problem-solving abilities and attention to detail.
• A positive attitude and the desire to work in a team-oriented environment.

PAY RATE: $20.11 - $33.42 Hourly
Experience and Skills:

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role or call center position.
• Exceptional verbal and written communication skills.
• Ability to manage stressful situations and resolve conflicts effectively.
• Strong computer skills including proficiency in Microsoft Office and CRM software.
• Excellent problem-solving abilities and attention to detail.
• A positive attitude and the desire to work in a team-oriented environment.

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays

From: FrontRunner Media NG