What are the responsibilities and job description for the Account Collector - Medical position at Frontwave Credit Union?
If your skills, experience, and qualifications match those in this job overview, do not delay your application. The Senior Collector plays a critical role in the ongoing coaching and collections of delinquent loans. Are responsible for providing support to the management team by organizing and maintaining collection reports. They process, sort, and track information regarding repossessions, charge-offs, collateral protection insurance, open lending claims and bankruptcies. Responsible to uphold and abide by Frontwave Credit Unions core values and service expectations. About Frontwave Credit Union : Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology. Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure) and 10 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000 / year. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures. Assists members and employees with information regarding delinquent and negative accounts, bankruptcies, repossessions and Collateral Protection Insurance (CPI) policies and claims. Works with delinquent members on their consumer loan, credit card, home equity line of credit and negative share / share draft accounts. Recommends and processes members with delinquent accounts for work out loans, loan extensions, deferments, re-age, reduced payments, repossession and charge-off Maintains adherence to all federal and state regulations and credit union policy and procedures. Reviews and updates weekly Open Lending (AALP) Lenders Protection Claims Report. Interacts with attorneys / trustees regarding bankruptcy accounts. Processes DMV titles, files insurance claims and follows-up on all bids and sales of vehicles sent to auction. Mails out appropriate correspondence to members concerning deficiency balances and delinquent accounts to avoid charge-off. Assists the collection staff in research of past due accounts. Research and respond to branch and member issues including, but not limited to, misapplied payments, procedural questions, and account history reconciliations. Assist the Accounting Department reconciling General Ledgers (GLs) used by the department. Assist Member Services Departments with deceased accounts. Reviews and provides necessary documents to sales tax vendor in order to file sales tax refunds on repossessed vehicles. Ensures accurate preparation of daily employee Key Performance Indicators (KPI) performance reports : Daily Accounts Worked Five plus years of collections experience, preferably at a credit union or bank. Must have a working knowledge of the Microsoft Suite of the office programs Knowledge of consumer lending related insurance products such as Guarantee Asset Protection (GAP), Mechanical Breakdown Protections (MBP) and Debt Protection. Knowledge of collections system is required, knowledge of Temenos is desirable. Service Excellence Standards : When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards :
by Jobble
Salary : $4,000
