What are the responsibilities and job description for the Client Liaison Remote Position position at Frost-Arnett Company?
POSITION SUMMARY
The Client Liaison – Client Relations is a key function supporting the company’s clients. The role requires professional and effective corporate and client liaison skills, and operational efficiency within the corporate team to ensure all client expectations are met and exceeded. The Client Liaison is responsible for resolving client queries and ensure all client expectations are met and/or exceeded.
PRIMARY RESPONSIBILITIES
- Acts as an “ambassador” for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to all clients.
- Respond with quick and effective solutions and provide required information to clients.
- Ability to prioritize effectively and work with a sense of
- Be a highly organized person with keen attention to
- Be Proactive: able to determine tasks required to be addressed without being prompted and proactively addressing them
- Consistently goes the extra mile when required and assumes ownership of assignments to get the job done.
- Works reconciliation
- Submitting accounts to clients to review as well as answering clients’
- Ability to manage issues and projects to consistently meet
- Performs other duties as assigned.
Working Hours: Flexible Work Schedule, Monday - Friday
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- A high school graduate or equivalent.
- Customer service experience required.
- Knowledge of Microsoft Office software (Outlook, Excel, Word)
SKILLS & ABILITIES
- Communicate clearly, concisely, and effectively both verbally and written.
- A positive attitude and a willingness to work in a team environment.
- Ability to converse and respond to common inquiries from clients, customers and vendors.
- Ability to address the concerns of our clients while maintaining the integrity of the company.
- Ability to work with minimal supervision.
- Adapt easily to change, and a fast-paced environment.
- Organized and detail-oriented.
LANGUAGE SKILLS
- Ability to converse and respond to common inquiries from senior management as well as all other internal customers
- Ability to write business-related documents such as letters, emails, and other business correspondence as needed.
REASONING ABILITY
- Ability to define problems collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. The employee frequently is required to use their hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms and lift up to 20 pounds.
WORK ENVIRONMENT
The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards.
COMPENSATION & BENEFITS
- Market competitive compensation program.
- Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More.
The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.
Education
Required- High School or better
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
