Visitor Services Representative

Position: Visitor Services Representative

Reports to: Visitor Services Lead

Direct Reports: 0

Division: Learning & Engagement

FLSA Status: Part-Time, Hourly, Non-Exempt

Compensation: $24 - $25 per hour

Work Hours: 20 hours per week on-site: Thursday (12:00 8:00 pm), Saturday, and Sunday (10:30 am 5:00 pm), with the option for occasional additional shifts.

Position Summary

The Frye Art Museum seeks a positive, dynamic, and adaptable team player to join our Learning & Engagement team as a part-time Visitor Services Representative (the VSR). The VSR is responsible for creating a warm and welcoming customer experience for all museum visitors including first-time guests, members, donors, and program participants. As a key member of the frontline team, the VSR is often the first personvisitors encounter and plays an essential role in setting a positive tone for each visitors museum experience.

The VSR is passionate about hospitality and community-building. The VSR delights guests and supports their needs in the moment, while also providing information and promoting museum programs that foster deeper engagement and encourage return visits.

This role actively advances the Fryes commitment to diversity, equity, accessibility, inclusion, and belonging by helping every visitor feel seen, valued, and genuinely welcomed.

About the Frye Art Museum

Founded in 1952, the Frye is Seattles only free art museum, bringing together art and new ideas within a stunning Olson Sundberg Kundig-designed building in historic First Hill.

The Frye Art Museum connects Seattle with the art and artists of our time. We collect, exhibit, program, and build community around a wide range of modern and contemporary art, with a special focus on amplifying the voices of living artists. Admission to the Frye is always free.

Inspired by the history of our namesakes, the spirit of their salon, and the global city they called home, the Frye Art Museum of today is where Seattle meets artists, encounters new ideas, experiments with tradition, indulges the senses, learns through experience, gathers in community, and feels cherished.

Mission

The Frye Art Museum connects Seattle with the art and artists of our time. We collect, exhibit, program, and build community around a wide range of modern and contemporary art, with a special focus on amplifying the voices of living artists.

Vision

Inspired by the history of our namesakes, the spirit of their salon, and the global city they called home, the Frye Art Museum of today is where Seattle:

• Meets Artists.
• Encounters New Ideas.
• Experiments with Tradition.
• Indulges the Senses.
• Learns through Experience.
• Gathers In Community.
• Feels Cherished.

About Learning & Engagement at the Frye

The Frye Art Museum's Learning & Engagement team creates dynamic and reciprocal programs that connect artists, students, teachers, and community members. We bring people together to learn through experience, connecting art, inquiry, and well-being.

Our programs engage people of all ages through in-gallery discussions, hands-on artmaking, artist talks, panel discussions, and interdisciplinary performances. We are committed to advancing accessibility, intergenerational exchange, and lifelong learning across the museum.

The division encompasses four departments: Creative Aging, Inclusive Learning, Public Programs, and Visitor Services. Together, we collaborate across exhibitions and programs to place learning and engagement at the heart of a cohesive, visitor-centered experience.

Key Responsibilities

• Welcome, engage, and orient museum visitors, serving as a knowledgeable ambassador by providing information about the museums current and upcoming exhibitions, programs, policies, and amenities, including the Museum Store and Caf, membership and donations, and museum architecture and history.
• Address visitor questions and concerns with courtesy, inclusivity, and sensitivity in alignment with the Fryes commitment to diversity, equity, inclusion, accessibility, and belonging (DEIAB).
• Respond to visitor, member, and donor inquiries in person, by phone, and via email; resolve issues independently when appropriate or escalate and coordinate with colleagues in Learning & Engagement or other departments as needed.
• Support the collection of visitor demographic information, record audience feedback, and assist with audience evaluation initiatives.
• Understand and effectively communicate museum protocols, key messages, and safety policies, coordinating as needed with Learning & Engagement, Security, Communications, and other departments.
• Promote and facilitate patron registrations, membership sales, renewals, upgrades, and donations.
• Maintain the visitor services desk in a clean, organized, and welcoming manner, restocking brochures, exhibition guides, and other materials as needed.
• Participate in museum-wide trainings and initiativesto contribute to an inclusive environment for visitors and implement relevant strategies and best practices in daily interactions.
• Perform additional duties as assigned by the Visitor Services Lead to support the overall goals, events, and activities of Learning & Engagement.

Desired Qualifications, Knowledge and Skills

• Demonstrated commitment to diversity, equity, inclusion, accessibility, and belonging, with a motivation to support access and engage with diverse audiences.
• Interest in and willingness to learn about the museums collection, exhibitions, and programs; able to represent the museum with professionalism and enthusiasm.
• Ability to work independently while fostering a collaborative team environment.
• Strong organizational, time management, and problem-solving skills; capable of prioritizing tasks quickly and thoughtfully.
• Demonstrated curiosity, creativity and a proactive approach to learning.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite and a familiarity with database systems.
• Fluency in English; additional language proficiency is a plus.

Required Education/Experience

• 1 years of customer services experience, with a demonstrated ability to make people feel seen, respected, and warmly welcomed.
• Proven reliability and punctuality in a team-oriented role.
• Strong interpersonal and active listening skills.
• Demonstrated flexibility, positivity, and ability to remain calm under pressure with a sense of humor, focus, and friendliness.
• High School diploma or equivalent experience preferred.

Benefits

• Fully subsided ORCA Card benefits provided at no cost to the employee.
• Accrued paid vacation and sick leave, based on hours worked beginning after 90 days of employment.
• 20% museum store discount on a wide range of curated merchandise.
• 15% cafe discount.
• Reciprocal museum membership.

How to Apply

Candidates should submit a resume that outlines past experience and a cover letter by April 25, 2025. In the cover letter, please address the following questions:

• Why are you drawn to work at the Frye Art Museum?
• How do you go about creating a warm, welcoming experience for customers or guests?
• Why is this opportunity relevant and important to you at this moment in your career?

We strongly encourage applications from individuals of all backgrounds, especially those who bring diverse perspectives that will continue to contribute to the inclusive and equitable culture we are fostering at the Frye Art Museum. We value diversity in all forms and believe that diverse experiences, voices, and perspectives enrich our work and community.

The position is open until filled. Please do not send emails or make phone calls. Due to the high volume of applications received, we can only contact candidates whose skills and backgrounds best fit the needs of the open positions. We will contact you by email or phone if we wish to arrange a phone screen. On-site interviews for finalists are planned for May 21 and 22, 2025. We encourage applicants to hold these dates.

Work Conditions

Work areas are inside, in a climate-controlled environment with light background noise. Work is occasionally performed at other indoor and outdoor event sites. Shift times may vary to meet the museum's requirement to staff the facilities at all hours. Work may require weekend hours and extended periods of attendance at museum events.

Physical Activities Required to Perform Essential Functions

• Ability to converse and exchange information for effective communication.
• Remaining in a stationary location, standing or sitting, and occasionally moving through the museum, which is wheelchair accessible.
• Frequently move and transport objects weighing up to 50 pounds. This may require positioning self to move and remove objects from low shelves.
• Regular operation of computer systems and other office equipment such as phones and printers.

As much as possible, the Frye Art Museum will accommodate applicants with disabilities to perform essential functions and duties. Please contact the Human Resources Department (jobs@fryemuseum.org) for additional information.

COVID-19 Considerations

Note that all employees are asked to adhere to museum guidance and policy for COVID-19, which may change over time.

EEOC Statement

We recognize that a successful candidate will meet many of the requirements in this job description but may only meet some of the qualifications. We encourage applicants to apply if much of this job description describes them.

As part of our commitment to a diverse, equitable, and inclusive workplace, we invest in building teams with various backgrounds, identities, and experiences. The Frye is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, sex, religion, age, marital or veteran status, national origin, disability, sexual orientation, or any other basis prohibited by local, state, or federal law.