What are the responsibilities and job description for the Service Technician position at FS-Curtis?
Description
Responsible for providing preventative maintenance and repair to compressor customers on-site or in house.
Key Responsibilities
Installs new equipment and electrical / piping work
Overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
Provides professional troubleshooting and technical services in person or over the phone
Provides a high level of customer service in response to customer needs and satisfies their expectations
Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
Completes customer work order forms and other job-related paperwork on a daily basis
Trains and assists other Service Technicians
Optimizes sales potential with customers
Performs other related duties as assigned by management
Supervisory Responsibilities : This position has no supervisory responsibility.
Skills, Knowledge and Expertise
Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
Strong time management skills, detail-oriented, organized and work effectively under pressure while meeting all applicable deadlines
Must have firm commitment to excellence and high standards
Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
Self-motivated, resourceful, and adaptable; able to work independently within team focused environment
Strong understanding of how to create highly satisfied customer
Ability to follow established policies and procedures with a safety-first attitude
Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
Demonstrated problem solving and process analysis skills
Good judgement skills with the ability to make timely and sound decisions
Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
Knowledge of air compressor or other pneumatic mechanical equipment preferred
Basic electrical knowledge preferred
Professional appearance; a top performer who can instill pride of workmanship in themselves and in others
Must maintain a valid driver’s license and good Motor Vehicle Report
Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
Willingness to travel to customer sites, off-site meetings, company related functions, and the like with short notice
Working knowledge of Microsoft Office 365 software
The FS-Curtis brand is a symbol of quality and excellence in design and manufacturing of air compressors. For more than 160 years FS-Curtis products have been passed down from generation to generation, proving recognized value to our loyal customers. Dedicated to customers and loyal distributors, our brand is synonymous with Legendary Reliability. CURTIS-TOLEDO® facilities include a 144,000 square foot facility in Saint Louis, Missouri, as well as facilities in Houston, Texas, Florida, San Diego and Los Angeles, California.
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