What are the responsibilities and job description for the Analyst, Help Desk position at FS Investments?
About the job
FS Investments is seeking a Help Desk Analyst, as part of the IT Infrastructure and Technology team, to be responsible for managing all the day-to-day issues that arise from internal employees as it relates to their hardware, software and connectivity. The Analyst will work out of the New York City office and will collaborate with other Help Desk Analysts and offices to ensure all issues are managed and resolved appropriately.
This office is a fast-paced, high-visibility environment, where the Analyst will provide exceptional technical support to traders, executives (including C-suite personnel), and other users. This role demands strong troubleshooting skills, a proactive approach to problem-solving, and the ability to thrive under pressure while maintaining excellent customer service.
Key Responsibilities :
- Provide Exceptional Support : Deliver prompt and professional technical support in person, via phone, or electronically, catering to the unique needs of traders and C-suite executives.
- Troubleshooting Expertise : Diagnose and resolve complex hardware and software issues efficiently, with a deep understanding of trading floor technologies and mission-critical applications.
- Onboarding Excellence : Facilitate the onboarding process for new hires by provisioning equipment, software, security credentials, and ensuring seamless integration into the organization.
- Project Participation : Collaborate on technology initiatives and projects, contributing to innovative solutions that enhance IT services across the firm.
- Hardware & Software Management : Maintain inventory and lifecycle management of all user devices, including desktops, laptops, mobile devices, and peripherals. Ensure software and firmware are up-to-date and compliant with company policies.
- Escalation & Communication : Effectively escalate complex issues to appropriate teams while providing clear, timely communication to stakeholders.
- Security & Compliance : Enforce compliance with IT security policies and ensure devices meet regulatory requirements critical to financial firms.
Qualifications :
Preferred Skills :
Salary Range : $85,000 - $95,000 / year
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. Also eligible for an annual discretionary incentive compensation award.
We offer a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and other Insurance Plans, Paid Time Off, Holidays, 401(k), and Short / Long Term Disability.
FS Investments : 30 years of leadership in private markets
FS Investments is an alternative asset manager dedicated to delivering attractive returns across private equity, private credit and real estate. Following its 2023 acquisition of Portfolio Advisors, FS Investments now manages over $83 billion for both institutional and wealth management clients around the world, drawing on 30 years of experience and more than 500 employees operating across nine global offices.
The firm's investment professionals manage a wide range of differentiated strategies across private markets and collectively manage relationships with 300 sponsors. FS Investments' active partnership model creates a virtuous cycle of superior market insights and deal flow, which inform the underwriting process and help to generate strong returns.
FS is an Equal Opportunity Employer.
FS Investments does not accept unsolicited resumes from recruiters or search firms. Any resume or referral submitted in the absence of a signed agreement is property of FS Investments and no fee will be paid.
Salary : $85,000 - $95,000
