What are the responsibilities and job description for the Customer Engagement Associate position at FSM Group?
Are you a driven and ambitious individual with a passion for ensuring client success? We are looking for an entry level Customer Engagement Associate who is eager to make a difference and drive brand visibility for our clients. As an entry level Customer Engagement Associate, you'll have the opportunity to connect with clients, understand their needs, and provide them with tailored solutions during the sales process that help them succeed.
As an entry level Customer Engagement Associate, you will be instrumental in driving revenue and expanding our clients’ customer bases. Your key responsibilities will include:
- Engage directly with potential, former, and current customers to introduce our clients’ mission and close sales
- Manage and oversee individual client accounts, ensuring accurate records, timely updates, and proactive resolution of any issues or concerns
- Build and nurture strong relationships with clients to ensure ongoing business and customer satisfaction
- Assess customer needs and present appropriate solutions during the sales process to meet their specific requirements
- Execute the sales process from prospecting to closing deals, ensuring a smooth and efficient experience for clients and customers alike
- Collaborate with Management and fellow entry level Customer Engagement Associates to provide valuable insights into customer preferences, market trends, and sales data
- Consistently achieve or exceed sales targets to contribute to the company's growth objectives
Entry Level Customer Engagement Associate Skills:
- Previous experience in Customer Service, Sales, Hospitality or a related field is preferred
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Self-motivated and results-oriented, with a strong drive to achieve and exceed goals
- Ability to work independently in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Reliable transportation to our Cincinnati location and the ability to meet directly with our clients
Why Join Our Team?
We believe in fostering a dynamic and supportive work environment where your contributions are valued. As an entry level Customer Engagement Associate, you'll have the chance to:
- Work in a fast-paced and challenging environment that encourages personal and professional growth
- Be part of a team that values innovation, creativity, and collaboration
- Engage in continuous learning opportunities to strengthen your skills and stay ahead in the industry
- Take on a role that offers both autonomy and the chance to work closely with experienced professionals
- Career advancement opportunities
If you're ready to take your career to the next level and be part of a team that values your growth, apply today to join our team as an entry level Customer Engagement Associate. Your journey starts here!
Job Type: Full-time
Pay: $42,000.00 - $52,000.00 per year
Benefits:
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Cincinnati, OH (Required)
Work Location: In person
Salary : $42,000 - $52,000
