What are the responsibilities and job description for the General Manager position at FSR Inc?
DescriptionJob Overview : The General Manager ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Developer, Board of Directors, and membership, and has oversight over all aspects of the operations of the community. This would include, but is not limited to : building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary. The General Manager takes pride in the look and feel of the community and “owns” the activities of all vendors and staff deployed in the community.Compensation : $95,000 - $115,000Your Responsibilities : Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc.), and assimilate standard operating policies and procedures.Recruit, hire, train and supervise all staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.Promote FSR’s Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.Proactively inspect the clubhouse and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.Ensure operating procedures and preventative maintenance plans are in place for all key systems.Respond to homeowner / resident inquiries and be the point of contact for the Board of Directors.Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.Prepare and post board meeting agendas.Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.Attend and participate in Board and committee meetings and prepare minutes.Approve and code vendor invoices and ensure vendors comply with the terms of their service.Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor services.Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.Lead Board towards the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.Administer the Annual Election and meeting.Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.Assess and monitor community needs : identify opportunities for improved communication or service delivery methods. Implement programs or improvements.Always conduct business with the highest standards of personal, professional and ethical conduct.Perform or assist with any operations as required to meet client needs and company deadlines.Notify supervision of unusual or non-recurring equipment, operating, or staffing problems.May participate in any variety of meetings and work groups to integrate activities, communicate issues,#J-18808-Ljbffr
Salary : $95,000 - $115,000
