Accounts Receivables Specialist

As an Accounts Receivable Specialist, you will be required to contact clients and collect outstanding payments. Contact includes making multiple phone calls, emails, text messages, per day. As part of the Accounts Receivables team the associate are responsible for other aspects of collections, such as resolving customer billing problems updating customer contact information, and other issues as required.

Are you ready to join a fantastic, fun, fast-paced organization? This is a position that can lead to professional growth and other opportunities within our growing company. At FSS we promote top performers, we set the expectations high, but to those who perform come rewards. At FSS we hire for attitude and train for success.

POSITION SUMMARY 

As an Accounts Receivable Specialist, you will be required to contact clients and collect outstanding payments. Contact includes making multiple phone calls, emails, text messages, per day. As part of the Accounts Receivables team the associate are responsible for other aspects of collections, such as resolving customer billing problems updating customer contact information, and other issues as required.

Collection Specialist should exhibit professionalism, trustworthiness, and align with FSS CORE VALUES at all times Associates must have excellent written and verbal communication - skills, as well as an ability to work independently.

ABOUT FSS Technologies 

We are FSS Technologies, We PROTECT lives and property through industry-leading life safety & electronic security solutions, and we are growing by the day. - We are Accountable and Results-Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we have Integrity, are Honest, and Professional. 

PERFORMANCE OBJECTIVES 

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Expected to make 100 outbound collection calls per day.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

KEY COMPETENCIES 

• Proven experience as a Accounts Receivables Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Familiarity with AIA billing and lien waivers
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Outstanding Attitude, Positive mindset, and willingness to smile in the face of adversity
• Problem-solving skills, attention to detail, and drive to succeed

EDUCATION AND EXPERIENCE 

• 1 year experience with Billing, Collections or Accounts Receivable
• Customer service and account management experience
• Prior experience with NetSuite preferred

PHYSICAL REQUIREMENTS 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
• Prolonged periods of sitting at a desk and working on a computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, FSS Technologies recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

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