Service Supervisor

POSITION SUMMARY

The service supervisor ensures that all service calls are scheduled and completed as contracted, maintaining the company's unwavering commitment to quality. The supervisor maintains daily contact with their team to ensure that the inspections are completed as contracted and communicates essential information to the team to ensure the smooth operation of the department. 

PERFORMANCE OBJECTIVES

1.     Supervise and coordinate daily service activities. 

2.     Ensure adherence to the company's high-quality standards on all service calls. 

3.     Conduct regular training sessions for the inspection team. 

4.     Collaborate with the team to identify and address any issues promptly. 

5.     Prepare regular reports on service activities and findings. 

6.     Ensure the team is adequately equipped with tools to be successful. 

KEY COMPETENCIES

The requirements listed below represent the knowledge, skill, and/or ability required but are not necessarily all-inclusive.    

·      Excellent verbal and written communication skills.  

·      Outstanding Attitude, Positive mindset, and willingness to smile in adversity.  

·      Maintain a positive attitude to customers and coworkers.  

·      Ability to navigate the internet. 

·      Proficient in Excel and Outlook. 

·      Excellent organizational skills and attention to detail.  

·      Strong problem-solving skills, ability to look at a problem as an OPPORTUNITY.  

·      Ability to prioritize tasks.  

·      Ability to act with Honesty, Integrity, and Professionalism.   

·      Ability to build relationships.  

·      Willingness to do whatever it takes to win.   

EDUCATION AND EXPERIENCE

·      Driver’s License and good driving record.

·      High School Diploma or Equivalent.

PHYSICAL REQUIREMENTS

●      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

 WORK HOURS BENEFITS·      Core work hours are Monday – Friday 8:00 am – 4:30 pm onsite at the FSS Technologies office in Ypsilanti, MI

·      FSS Technologies offers a comprehensive benefits package that includes medical, dental and vision insurance to employees after 30 days of service. 

·      Employees are eligible for up to 9 PTO days and 6 company holidays in their first year with FSS Technologies.  PTO time will be prorated in their first year. 

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, FSS Technologies recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.  We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.