Customer Service Representative

Responsibilities:

• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns and/or questions

• Will oversee communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow

• This role will handle customer grievances in a calm and professional manner while diagnosing, assessing, and resolving issues as they arise

• Accurately and timely enter data into operating systems, understand departmental process flow and look for areas of improved efficiency

• Responsible for communicating in-transit delivery delays to customers and maintaining timely communication until product is delivered to its destination

• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative

• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers

• 1 years of customer service experience (distribution or logistics experience preferred)

• Strong ability to multitask

• Manage a high volume of emails daily

• Proven accuracy in reporting and data entry

• Strong written and verbal communication

• Time management and problem-solving skills

• Intermediate Word, Excel, and Outlook experience

• Strong collaboration to work as OneFST

• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer