What are the responsibilities and job description for the Customer Service Representative position at FSTONE Technologies?
The main goal of the customer service representative is to cultivate business relationships in order to boost income and encourage repeat business.They will concentrate on gaining new clients and generating more income in order to boost profit margins and broaden our market.Our company offers the greatest services to satisfy each client's specific needs.This Customer Service Representative role is ideal for you if you want to start a long-term career in the business sector with the chance to gain a variety of skills!
Customer Service Representative Role Responsibilities:
Customer Service Representative Qualifications:
Benefits:
We offers a competitive salary with a full benefit package and advancement opportunities. The benefit package includes, but is not limited to the following:
Group health insurance plans
Optional dental and vision insurance
Paid vacation and sick time
401(k) Plan with matching
Paid major holidays
Bonuses
Customer Service Representative Role Responsibilities:
- Build long-lasting relationships with clients to foster success and satisfaction.
- Provide support to each customer answer any inquiries, troubleshooting services, and ensuring each delivery is met on time to complete the customers experience.
- Serve as the primary contact for client inquiries, providing timely and effective solutions.
- Be able to learn the product and service knowledge to work with customers on what best fits their needs and close sales orders confidently and consistently.
- Acquire new and existing customers information in a professional manner that builds customer trust and loyalty.
- Be proactive to resolve potential upcoming issue.
- Track feedback and share insights to enhance products, services, and client experiences.
- Conduct regular check-ins with customers to review progress, address concerns, and provide relevant updates if necessary.
Customer Service Representative Qualifications:
- Excellent communication and interpersonal skills for engaging with diverse customer needs.
- Ability to manage multiple customer accounts while maintaining attention to detail.
- A proactive and solutions-oriented mindset.
- Previous experience in customer service, customer support, sales or related fields is a plus but not required.
- Ability to work well in a team environment, bringing energy and positivity to each interaction.
Benefits:
We offers a competitive salary with a full benefit package and advancement opportunities. The benefit package includes, but is not limited to the following:
Group health insurance plans
Optional dental and vision insurance
Paid vacation and sick time
401(k) Plan with matching
Paid major holidays
Bonuses
