IT Data Analyst

The IT System Support Analyst is essential to promoting data-driven decision-making and guaranteeing our IT infrastructure runs well. The professional will work with systems administrators and CIT solutions to create and execute all-inclusive IT and data solutions.The primary duties of this role are advanced data analysis projects utilizing Azure Synapse Analytics and Azure Data Factory, with office IT system maintenance and support serving as a secondary responsibility.

Primary Responsibilities

•     Design, implement, and optimize data pipelines using Azure Synapse Analytics and Azure Data Factory
•     Develop and maintain ETL processes for data warehousing and business intelligence
•     Create automated analytics reports using Python, Pandas, and Azure tools
•     Monitor and improve data quality, reliability, and processing efficiency
•     Conduct quarterly reviews of department-specific data processes
•     Build and maintain documentation for data analysis procedures
•     Create training materials for analytics tools and processes
•     Collaborate with departments to identify and implement data-driven solutions

Secondary Responsibilities

•     Provide basic IT support for office systems and equipment
•     Assist with VoIP system maintenance
•     Support employee onboarding with basic IT setup and training
•     Serve as backup for essential IT support tasks
•     Maintain documentation for common IT procedures

Required Skills & Qualifications Data Analytics Skills (Primary):

•     Advanced knowledge of Azure Synapse Analytics and Azure Data Factory
•     Strong proficiency in Python programming and Pandas for data analysis
•     Experience with data pipeline design and implementation
•     Demonstrated ability to translate complex data concepts for non-technical audiences

IT Support Skills (Secondary):

•     Basic understanding of office IT infrastructure
•     Experience with help desk support
•     Ability to troubleshoot common IT issues

Education & Experience:

•     Bachelor's degree in Computer Science, Data Science, or related field preferred
•     Minimum 2 years experience in data analysis
•     Experience with Azure cloud services required

Additional Skills:

•     Excellent communication and documentation abilities
•     Strong problem-solving and analytical thinking
•     Bilingual capabilities in English/Spanish

Working Conditions & Physical Requirements

•     Office environment with periodic movement for IT support tasks
•     Ability to occasionally handle physical setup of IT equipment
•     Primary work involves computer use and desk work