Entertainment Supervisor

Description

Under direct supervision of the Senior Marketing Manager, is responsible for overseeing the day-to-day operations of the entertainment team, ensuring high-quality guest experience and maintaining a smooth flow of scheduled activities. This role involves supervising staff, coordinating entertainment programs, and assisting with planning and executing events to enhance guest engagement and satisfaction.

• Oversee and manage the daily performance of the AV/entertainment team, including entertainers, hosts, and technical staff.
• Assign tasks, create work schedules, and ensure appropriate staffing levels for each event or activity.
• Conduct regular meetings with the team to communicate event details, set goals, and address any issues or updates.
• Supervise a team of AV technicians, providing guidance, assigning tasks, and overseeing performance during events.
• Conduct training sessions to ensure team members are proficient in operating various AV equipment.
• Create schedules for the AV team to ensure appropriate staffing for events.
• Work with the entertainment manager to plan, develop, and execute entertainment programs and events that meet organizational standards.
• Ensure all events start and end on time, coordinating with other departments (e.g., operations, food & beverage) for seamless execution.
• Provide support to entertainers, ensuring they have necessary resources and resolving any on-the-spot challenges during events.
• Oversee the setup, operation, and teardown of audiovisual equipment for events, including sound systems, projectors, screens, lighting, and recording devices.
• Ensure all equipment functions correctly and meets the technical requirements of each event.
• Work with event organizers to determine AV needs, making recommendations on equipment and solutions for optimal results.
• Collaborate with event managers, clients, and other departments to understand AV requirements for events.
• Provide technical consultations for event planners, advising them on equipment and setting up that best suits the event’s needs.
• Ensure smooth integration of AV services with other event elements, such as lighting and stage design.
• Monitor guest feedback and adjust the programming approach as needed to enhance guest satisfaction.
• Conduct regular evaluations of entertainment activities to ensure quality, relevance, and engagement.
• Address guest complaints or concerns related to entertainment promptly and professionally.
• Identify and troubleshoot technical issues before and during events, providing prompt resolutions to minimize disruptions.
• Conduct routine inspections and maintenance of AV equipment to ensure reliability and longevity.
• Maintain a knowledge base of potential solutions to common AV problems, sharing expertise with the team as needed.
• Maintain an inventory of AV equipment, ensuring all items are properly stored, labeled, and in working condition.
• Schedule regular maintenance and repairs for equipment, coordinating with vendors or suppliers as necessary.
• Research and recommend new AV technology or upgrades to improve service quality and efficiency.
• Train new entertainment team members on company standards, event protocols, and guest interaction techniques.
• Provide ongoing coaching and feedback to the team to improve performance and enhance skills.
• Identify development needs within the team and organize training sessions or workshops to support growth.
• Maintain accurate records of event schedules, team attendance, and performance reviews.
• Assist in budgeting for entertainment resources and supplies, keeping track of expenses and reporting on budget adherence.
• Prepare reports on entertainment program performance, including guest feedback and attendance statistics.
• Ensure all activities comply with health and safety regulations.
• Conduct regular safety checks for equipment and venues, addressing any risks or hazards promptly.
• Train staff on emergency procedures and maintain a safe environment for both guests and team members.
   

Qualifications

High school diploma or equivalent; bachelor’s degree in entertainment management, hospitality, or a related field preferred. Previous experience in entertainment, events, Audio Visual, Production and experience in a supervisory role. Strong organizational and multitasking skills, with a keen eye for detail. Excellent interpersonal and communication skills. Ability to work flexible hours, including nights, weekends, and holidays. Knowledge of health and safety regulations in an entertainment environment. Must be able to successfully pass a pre-employment drug/alcohol screen, random drug and controlled substance abuse tests, background investigation, obtain and maintain gaming license in California and Arizona. Tribal preference given to qualified tribal members.