What are the responsibilities and job description for the Customer Service & Sales Representative position at FTC Inc?
We are an expanding sales and customer enrollment firm dedicated to bridging communities with affordable communication services. Our dynamic Customer Service & Sales Representative team offers comprehensive coaching and training, focusing on mastering promotional strategies, adept problem-solving, and honing essential skills such as understanding buyer psychology, delivering top-notch customer service, and fostering confidence in sales and public speaking.
We are searching for an enthusiastic and passionate Customer Service & Sales Representative to capture an audience's attention and generate maximum revenue by using a personal approach. The Customer Service & Sales Representative is vital to delivering top-notch customer service and driving client satisfaction by promoting and selling our client’s services. The ideal Customer Service & Sales Representative will be consultative, influential, detail-oriented, and must be ready to work in a fast-paced work environment.
Customer Service & Sales Representative Responsibilities:
- Present products and services to new and existing customers
- Utilize company-generated leads and proprietary systems to discover and cultivate fresh channels for sales prospects
- Effectively close sales in designated territories by building and maintaining relationships with new and existing customers
- Set sales and gross margin goals for the territory
- Create and execute sales initiatives to drive and bolster our client's core objective of expanding account growth
- Prepare sales presentations, proposals, contracts, activity reports, sales goals, closings, and follow-ups with the sales team
- Monitor industry trends to identify emerging markets and develop plans to expand revenue
- Participate in company training for team building, mentorship, and development of the latest sales trends from field and industry research
- Ensure customer feedback to sales management regarding products and enhancements
Customer Service & Sales Representative Qualifications:
- Experience as a Customer Service Representative preferred
- Excellent presentation and persuasive skills with the drive to continuously improve customer satisfaction and sales performance
- Coachable and highly enthusiastic mindset
- Communication, negotiation, organization, and problem-solving skills
- Outgoing and comfortable working in a customer-facing environment to generate new business
Salary : $45,000 - $55,000
