What are the responsibilities and job description for the Retail Manager position at FTI Buyer, LLC?

Job Description

Description :

Address : 21160 Drake Road, Strongsville, Ohio 44149

Pay : $55,000 - $65,000

Hours : Monday - Friday : 9 : 30am - 6pm

Company Info

BidFTA is a rapidly growing online auction marketplace. Established in 2006, we have over 30 auction pick-up centers nationwide and a growing bidder base of more than 1 million! BidFTA.com has partnered with the largest and most recognized retailers to provide creative and cost-saving liquidation solutions on their overstock, customer returns, discontinued products, and refurbished goods. As a result of these strong partnerships, we are able to provide our customers with an exciting, fun, and cost-saving way to bid and buy the products they love and need at up to 90% off of retail prices!

Job Summary :

We are seeking an energetic and dedicated Retail Manager to lead our Auction Pickup Center. This role requires a people-focused leader who is hands-on, thrives in a fast-paced environment, and is passionate about delivering impeccable customer service. The ideal candidate will effectively manage day-to-day operations, inspire and develop a high-performing team, and make a tangible impact on customer satisfaction and business growth. A strong sense of urgency, excellent conflict resolution skills, and proven retail experience are essential.

Key Responsibilities :

Customer Service Excellence :

Ensure an exceptional customer experience by maintaining high service standards and resolving issues promptly.
Actively engage with customers to understand their needs, provide assistance, and enhance overall satisfaction.
Handle escalated customer concerns with professionalism and effective conflict resolution strategies.

Leadership & Team Development :

Lead, mentor, and develop a team of associates, fostering a positive, inclusive work environment.

Promote teamwork and accountability while maintaining high morale and motivation.

Identify and cultivate talent through ongoing training, coaching, and performance management.

Operational Oversight & Hands-On Engagement :

Manage daily operations, including product put-away, and customer pickups.

Actively participate in store activities, leading by example with a hands-on approach.

Ensure efficient workflows and maintain organized, safe, and clean workspaces.

Time Management & Prioritization :

Effectively prioritize tasks and delegate responsibilities to maximize productivity.

Maintain a sense of urgency in product put away, meeting customer pickup schedules, and operational deadlines.

Plan and organize staff schedules to optimize coverage and operational efficiency.

Conflict Resolution :

Proactively address and resolve conflicts, whether with customers or team members, using effective communication and problem-solving skills.

Maintain a calm and professional demeanor while navigating challenging situations.

Sales & Business Growth :

Drive store performance by meeting key performance indicators (KPIs).

Monitor financial performance, manage expenses, and contribute to profitability goals.

Collaborate with upper management to develop and execute growth strategies for the location.

Full-time positions come with health, dental, vision, life, short-term and long-term disability insurance, paid time off, and 401(k) with Company match available

Requirements :

High school diploma or equivalent required; Bachelor’s degree in Business,

Retail Management, or related field preferred.

Proven experience (3 years) as a Store Manager, Assistant Manager, or similar leadership role in retail.

Demonstrated ability to lead and develop high-performing teams with a hands-on, people-first approach.

Strong time management, problem-solving, and decision-making skills.

Excellent communication, interpersonal, and conflict resolution skills.

Salary : $55,000 - $65,000

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