Remote Support Engineer

Overview

FTI Services provides cost-effective computer support, network design and implementation, and software solutions to businesses of all sizes . If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you! This person will support customers based out of our Ventura Office.

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Responsible for use of company or own vehicle for transportation of company equipment to and from various customer locations.
  
  

Education/Qualifications

• 1 - 5 years' experience in IT, customer service, or other related fields
• Ability to communicate clearly and concisely. Excellent written communication skills are essential to success.
• Familiarity with the following hardware/software platforms:
• Windows Server Platform
• Microsoft Active Directory Platform
• Microsoft Active Directory Platform
• Microsoft SharePoint Server
• VMware / Hyper-V Virtualization Platform
• Microsoft Office Applications
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
  
  

For this role, the compensation range for candidates in California is ($50k - $78k) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. FTI has a location based compensation structure; there may be a different range for candidates in other locations.

Follow us: Facebook Twitter Glassdoor LinkedIn

#InfoTech