What are the responsibilities and job description for the Systems Technical Support position at FTI Services?
Job Description
Job Description
We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.
Responsibilities :
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Qualifications :
1 - 5 years' experience in IT, customer service, or other related fields
Ability to communicate clearly and concisely. Excellent written communication skills are essential to success.
Familiarity with the following hardware / software platforms :
Windows Server Platform
Microsoft Active Directory Platform
Microsoft Active Directory Platform
Microsoft SharePoint Server
VMware / Hyper-V Virtualization Platform
Microsoft Office Applications
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Company Description
FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you.
Company Description
FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you.