What are the responsibilities and job description for the Customer Service Representative - Summer Intern position at FTL Finance?
Are you looking for a summer job in a professional work setting? If so, then this posting is for you! We are needing a friendly and upbeat Customer Service Representative that is available to work Monday - Friday, from May until August (can be flexible on start and end dates, but need someone consistently throughout the summer months).
Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit.
FTL Finance offers a dynamic, fast-paced, fun, and inclusive work environment (with always-stocked snacks and beverages!), and a great place to build a career – join us for the summer and see for yourself!
What You'll Do:
- Respond to incoming customer calls by identifying needs, offering solutions, and delivering efficient, accurate, and friendly service.
- Process customer payments promptly and accurately while maintaining attention to detail
- Document customer interactions in a clear, consistent, and timely manner immediately following each call.
- Handle customer correspondence and take on additional administrative tasks as needed.
- Perform other duties and responsibilities as assigned to support team objectives.
Education/Experience:
- Must be enrolled in a two-year or four-year college or university
- Exceptional communication skills, both verbal and written
- Strong typing skills and ability to learn new systems quickly
- Excellent active listening abilities to understand and address customer needs
- Ability to maintain a positive and professional tone, even during challenging interactions
- Strong attention to detail and accuracy when handling documentation, payments, and call notes
- Excellent organizational and time-management skills to manage multiple tasks efficiently
At FTL Finance, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability - or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits, and all other privileges of employment.
