Director of Talent and Development

Director of Talent and Development

The FTS Director of Talent and Development is truly a functional trailblazer, a continuous learner, and an integral member of the FTS team. The Director of Talent and Development will lead strategic initiatives in talent acquisition and training to drive high performance and growth. This role is a contributing member of the Senior Leadership Team and is responsible for developing and managing budgets, setting departmental OKRs, and overseeing a culture of excellence across talent acquisition and development functions. Join us in shaping the future of our dynamic and growth-oriented organization.

The Director of Talent and Development will continuously exude the following FTS Core Virtues:

Benefits:

• Great healthcare, dental, and vision plans with employer contribution
• 401(k) with employer match
• Employer-paid life insurance coverage
• Unlimited PTO & paid holidays

Responsibilities:

Strategic Leadership

• Budgeting: Collaborate with COO in the creation of annual departmental budgets; responsible for maintaining and adhering to set budgets.
• Leadership: Act as a thought leader with the Executive Leadership Team (ELT) and production leaders around talent acquisition and training solutions with a focus on process implementation and execution oversight.
• Objective Setting: Create, implement and execute on annual departmental OKRs, in collaboration with the ELT. Responsible for monthly and quarterly reporting against those OKRs.
• Personnel Management: Oversee personnel management for all employees within the Talent Acquisition and Training functions. This includes weekly one-on-one’s, monthly check in’s as well as quarterly and annual performance reviews.
• Culture: Foster and maintain a culture of high performance and continuous improvement that is in line with the FTS Culture.

Talent Acquisition Oversight

• Process Development: Lead the development and execution oversight of internal talent acquisition processes across regions.
• Hiring Goals: Working with hiring managers and regional VP’s to ensure hiring plans are met with quality candidates in a timely manner.
• Stakeholder Relationships and Experience: Build strong relationships with internal hiring managers to understand hiring needs, address challenges, and design scalable solutions.
• Brand Representation: Ensure authentic and accurate representation of the FTS brand at talent acquisition events.
• Pipeline Initiatives: Oversee talent acquisition pipeline strategy, including but not limited to, internship programs and marketing initiatives supporting Talent Acquisition efforts.
• Performance Management: Establish and manage departmental and individual KPIs for direct reports and assess team performance against these metrics.

Training and Development Oversight

• Process Development: Direct the development and execution of internal training processes and content to ensure new hires are ramping up according to schedule and existing employees are effectively upskilled.
• Onboarding Success: Ensure new hire ramp-up plans are executed on time and according to schedule in an effort to support production expectations and a top-tier employee experience.
• Stakeholder Relationships: Work with internal managers to assess individual and team training needs, address challenges, and create scalable solutions across the organization.
• Performance Management: Define and monitor KPIs for the Training and Development department, managing team performance accordingly.

Positively contributes and drives forward the internal company culture

• Each employee plays a major part in maintaining the FTS brand, reputation, & culture, both internally and externally.
• Each employee’s opinion, advice, or criticism is welcomed and encouraged in order to shape & extend our brand and what we stand for.

Minimum Education/Experience:

• Associate degree from a two-year college or equivalent combination of education & experience

Preferred Education/Experience:

• Bachelor’s degree from a four-year college or equivalent combination of education and experience - Concentration in business or related field preferred.

Travel:

• 1 week per month at HQ in Rochester, NY is required.

Skills Required:

• Must be able to cleanly create training material content with Microsoft Suite.
• 3-5 years experience in a TA/Training role at a managerial level in a staffing agency environment.
• Experience with executing and or creating training programs at agency staffing firms
• Experience working with and engaging with an executive leadership team
• Demonstrated ability to build and maintain relationships with internal stakeholders and external partners.
• Experience in setting and achieving KPIs for high-performing teams.
• Excellent communication and organizational skills.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Ability:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Knowledge of Microsoft Office Suite.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of the job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.