What are the responsibilities and job description for the IT Desktop Support Technician position at FTS, Inc.?
Position Summary:
Seeking an experienced IT Support Technician to provide onsite and remote technical assistance in both office and manufacturing environments. The role involves supporting a range of equipment, including PCs, printers, servers, and some networking components, ensuring smooth IT operations and excellent end-user support.
Key Responsibilities:
- Install, maintain, and support hardware and software technologies
- Provide first-level support for end-user IT issues both onsite and remotely; escalate to Level 2 or 3 as needed
- Manage spare parts and asset inventory using inventory management tools
- Train users and communicate IT best practices and corporate initiatives
- Support IT-related activities in both office and manufacturing settings
- Identify and implement solutions to resolve routine IT issues
- Assist in hardware refresh projects (PCs, printers, timeclocks)
- Support onboarding by introducing new hires to hardware, software, and IT protocols
- Follow standard operating procedures and maintain confidentiality of sensitive information
- Provide written and verbal status reports
- Maintain a strong focus on safety at all times
Qualifications:
Education & Experience:
- Associate degree in an IT-related field preferred, or high school diploma with equivalent experience
- Relevant certifications are a plus
- 3 years of experience in IT support, including working directly with end-users
- 3 years of experience installing and maintaining computer hardware and software
Required Skills:
- Strong technical knowledge of computers, software, printers, and peripherals
- Basic understanding of LAN/WAN infrastructure
- Advanced knowledge of Windows OS and Microsoft Office Suite
Desired Skills:
- Familiarity with mobile technology
- Experience with ticketing systems (e.g., ServiceNow)
- Excellent organizational and time management skills
- Strong communication and interpersonal abilities
- Self-starter with the ability to work independently and in a team environment
Job Types: Full-time, Contract
Pay: $22.67 - $26.67 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Concord, NC 28027 (Required)
Work Location: In person
Salary : $23 - $27
