New Home Sales Agent

GENERAL FUNCTION:

Under the direction of the Division Manager, a Dream Home Consultant (DHC) is a key team member responsible for developing and converting prospects into customers. This role requires a professional individual who demonstrates excellent organizational skills, professional conduct, communication, and a strong work ethic. The DHC will manage the sales process, meet with clients, showcase model homes or sales facilities, and ultimately close the sale of new homes.

SPECIFIC RESPONSIBILITIES:

• Ensure the Model Home and/or Design Center is open and staffed for prospective customers during scheduled hours. Arrive at least 10 minutes prior to opening and ensure the space remains open for at least 5 minutes after closing. No walk-in prospect or visitor will be turned away, regardless of the time.
• Regularly inspect the models/design center to ensure cleanliness, and that all furnishings, accessories, and equipment are in good condition. Report any issues to the Division Manager immediately.
• Promote and embody the principles of the Customer Experience, which includes providing “shocking levels of communication,” information, and exceeding expectations to create a “Wow” experience for clients.
• Study, learn, and apply sales methods and techniques. Participate in all training offered by the Division Manager and/or Training Manager, whether live, virtual, or online. Some training may require brief overnight stays away from home.
• Utilize various technologies and software, including CRM, sales software, and touchscreen demonstrations, to enhance the customer experience and streamline the sales process.
• Maintain a positive and professional attitude in all customer and employee interactions, through verbal, written, non-verbal communication, and overall appearance. Serve as the customer’s “Trusted Expert” throughout the custom home process.
• Maintain and update the prospect list in the CRM, follow up with prospects using phone calls, emails, and videos, and ensure communication is clear and consistent.
• Register all guests and prospects in the CRM, ensuring accurate records of their visits. Follow up on all leads in a timely manner.
• Ensure proper documentation for contracts, addendums, selection sheets, and other necessary paperwork is produced and presented to prospects. Follow up for signatures and additional information as required.
• Participate in weekly Sales Huddles, periodic training sessions, and 1:1 meetings with the Division Manager. Attend Plan Review Meetings as required.

ADDITIONAL NOTES:

• SAFETY is a non-negotiable priority: The Consultant must take appropriate measures to ensure safety during product presentations, whether onsite or offsite.
• All Sales Consultants are subject to periodic video and audio mystery shopping for ongoing training and performance evaluation.

WHAT YOU OFFER - PREREQUISITES FOR SUCCESS:

• Strong understanding of product features, benefits, pricing, and construction terminology to effectively communicate with clients.
• Excellent people skills and the ability to professionally manage communication with prospects, customers, employees, and vendors.
• Strong organizational and multi-tasking abilities, with great attention to detail to ensure accuracy in sales contracts and prospect documentation.
• Comfortable with technology and willing to learn new tools to track prospects and communicate effectively.
• A positive, team-oriented personality and a "can-do" attitude.

ACCOUNTABILITY MEASURES:

• Number of sales closed.
• Percentage of traffic units registered.
• Closing ratio.
• Customer satisfaction ratings.
• Number of follow-up appointments scheduled.
• Projected profit percentage from sales.
• Accuracy of audited sales contracts and worksheets.

ORGANIZATIONAL RELATIONSHIPS:

• Reports to: Division Manager, Training Manager
• Works with: All internal and external customers
• Supervises: No direct reports, but may occasionally supervise other Dream Home Associates (DHAs) at the discretion of the Division Manager.

WHAT WE OFFER - BENEFITS:

• Professional, upbeat, and fun work environment.
• Technology and tools to succeed.
• Competitive compensation (see “Hours and Compensation Addendum”).
• Paid training and professional development opportunities.
• Generous paid time off.
• Medical insurance provided, with dental and vision options.
• Life and accidental death insurance provided, with options to increase coverage.
• 401K investment plans with company contribution.
• Team-building events and activities.

Job Type: Full-time

Pay: $100,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: On the road

Salary : $100,000 - $175,000