What are the responsibilities and job description for the Customer Solutions Specialist position at Fuchs Lubricants?
About FUCHS:
FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of special-ty lubricants with global sales of over $3.5 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recog-nized for providing world-class technical support to our strong customer base.
MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas, and career.
Pay:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $20 - $22 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.
Your areas of responsibility:
- Responsible for daily customer intake.
- Entering orders into the company system, as well as customer order portals.
- Responsible for quoting orders to internal/external customers.
- Assist with internal and external customers with order modifications and expedites.
- Responsible for communicating customer order status to internal and external customers.
- Responsible for entering customer returns and complaints through SharePoint.
- Interacts with critical departments to ensure customer satisfaction. Responsible for identifying and communicating possible improvements in work processes.
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Qualifications we are looking for:
- 2 years’ experience in Customer Solutions or equivalent
- 2 years’ experience in ERP system
- Intermediate proficiency in Microsoft Office
- Experience dealing with customer complaints
- Experience using ERP & CRM systems and practices
- Knowledge of SharePoint system
- Knowledge of Sales Pad or Salesforce/Great Plans or SAP
These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abili-ties in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of bene-fits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
Salary : $20 - $22
