What are the responsibilities and job description for the Service Advisor - Powersports position at Fuel Powersports?
Fuel Powersports is looking for an energetic Service Advisor to join our team!
RESPONSIBILITIES
DAILY OPERATIONS
- Assist service department in maintaining a smooth and efficient department with a high degree of customer service
- Diagnose mechanical problems accurately and clearly relay information to customer
- Clearly communicate to customer and estimated cost and set expectations of completion times
- Accurately look up parts for repair orders to build estimates
- Open and close repair orders and perform cashier duties as needed to check customer out
- Run VIN numbers for outstanding warranty repair work on manufacture websites
- Open and close warranty repair orders
- Follow procedures for quick and efficient handling of repair orders customer and internal
- Become efficient with all phases of the service process
- Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable
CUSTOMER SERVICE
- Enjoy helping customers solve problems
- Know what it means to give outstanding customer service
- Provide superior customer service to both internal and external customer
- Greet all customers in a courteous and friendly manner
- Handle telephone and over-the-counter transactions quickly and courteously
- Identify additional service a vehicle may need that customer is not aware of
- Handle customer objections reasonably, showing empathy and a positive attitude
QUALIFICATIONS
- Strong conversation and phone skills
- Attention to detail, organized and ability to prioritize
- Highly motivated and willing to take initiative
- Ability to multi-task while being courteous and positive
- Ability to work in a fast-paced environment
- Dependable, honest and enthusiastic and an Excellent TEAM player
BENEFITS
- Great work environment: work hard have fun
- Newest, coolest products in the powersports industry are here
- Committed team of people to work with
- Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
- Outstanding employee discount
- Paid training, continuing education you'll need to be successful
- Incentives for performance
- Paid holidays/vacation with longevity
We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.
