Development Support Engineer

Provide technical assistance and support on a variety of issues, including software bugs, hardware problems, network connectivity issues and corporate applications used in the organization.

Company Overview

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com .

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com .

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here .

Job Description

Duties and Responsibilities:

• Support with system backups
• Support with drawing updates (Visio)
• Support with network wiring
• Support with PC hardware (hard drives, memory, power supplies...)
• Account management (Active Directory)
• PC upgrade projects
• Printer issues
• Depending on time, graphics, or system improvements
• Support with Commercial software installs like GE’s Unicorn system, Emerson’s DeltaV and others
• Network Security support and network switches and VLAN configuration support
• CAPA’s
• Deviations and Change Control
• SOP updates
• WO implementation
  
  

Qualifications / Skills:

• Bachelor’s degree in computer science, information technology, software engineering or a related field.
• Two – Five years of working experience supporting development organization.
• Network infrastructure, servers, and operating system support
• Support manufacturing software and network connectivity issues as well as equipment PC/Thin client hardware
• Windows operating system and Active Directory (workstation/Thin Clients and server if possible)
• VMware, Hyper V, and Virtualization in server environments
• Cisco Routers/Switches
• Scripting (VBS preferably or Batch Command File)
• Troubleshooting guidelines and support for plant operators and for maintenance personnel
• Excellent customer service
• Good documentation experience
• Knowledge of pharmaceutical cGMP processes
  
  

P hysical Requirements:

• The position requires the ability to perform the following physical demands and/or have the listed
• The ability to sit up 75-100% of applicable work time
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to
• 100% of applicable work time.
• The ability to stand, talk, and hear for 25% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.
  
  

Travel

• Occasional (up to 10%) travel may be required based on business needs.
  
  

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via e-mail at hcushr.department@fujifilm.com . Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).