Salesforce Service Cloud Admin/ Developer

Service Cloud :

• Case management
• email to case
• service contracts( custom)
• Work order
• mobile apps
• service appointments
• Service reports
• Gannt chart
• Survey
Inventory from ECC

• Manage daily support and maintenance tasks, including but not limited to:
  • Manage support requests and users’ administrative needs
  • Troubleshoot and repair reported bugs
  • Administer licensing and track usage metrics for reporting and oversight
  • Customize queues, roles, profiles, security controls, and assignment rules
  • Design and implement data mapping, object modeling, and workflow solutions
  • Identify opportunities for application optimization, redesign, or development
  • Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing
  • Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server 2000 / 2005
• Stay up-to-date on new Salesforce features to provide recommendations for process improvements and future integrations
• Maintain system documentation and SFDC policies and procedures
• Collaborate cross-functionally to discover creative ways for teams to leverage SFDC, design new technical features, and implement them Matthews-wide
• Work closely with other MATW SFDC Admins on best practices, roadmap, impact analysis and support processes.

QUALIFICATIONS:

• Bachelors’ Degree or equivalent experience
• 3 to 6 yeears’ experience with Salesforce.com
• Salesforce administrator certification, Sales and Service Cloud certified is a plus
• Understanding and experience with data integration tools
• Excellent communication and analytical skills, ability to balance stakeholder priorities
• Close attention to detail
• Ability to create technical documentation to support new builds and releases
• Experience gathering, translating business requirements into actionable project plans
• Proven success building components of a SFDC system to support business process
• Flexible in face of changing priorities, with the ability to multi-task, and handle urgent
• Prefer candidates who have experience with SQL, JavaScript, HTML, Java, Apex, etc.

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.