Medical Receptionist

Fukuji & Lum Physical Therapy, a 29-year-old Outpatient Physical Therapy business whose purpose is to improve lives from first to last breath.

We specialize in Outpatient Physical Therapy, our sweet spot. If you want to belong to a team that emphasizes the patient experience, this company’s a great fit for you.

You will love it here if you embody these Core Values:

• Are good at Nurturing Relationships
• Have a Heart to Serve
• Practice Ho’ohanohano
• Want to Elevate the Profession
• Are Competitively fun
• Want to Love and Grow as family

Responsibilities:

• The Medical Receptionist reports to the Front Office Director. As part of the Fukuji & Lum Ohana, the Medical Receptionist (MR) is the face of the company and a key first point of contact to our providers, patients, and community. MRs should have customer service experience and live our Core Values.

Roles

• Continuous Open and Honest Communication with FO Director
• Customer Service Champion
• Schedule Patients
• Record/Chart Management
• Insurance Authorization/Verification

Continuous Open and Honest Communication with FO Director

• Provide transparent feedback, both good and bad, to the FO Director so that both know what is happening within the department. This will promote faster decision making, improved transparency, and better 1:3:1 recommendations as we grow
• Attend weekly 1:1s with the FO Director to address issues and ensure open communication
• Attend weekly FO meetings, if you are off the day of the meeting, reach out to the FO Director for updates
• Bring issues forward immediately in order to discuss and solve in a timely manner
• Be open to quick bursts and other tools used by the FO Director

Customer Service Champion:

• Greet everyone who walks through the door with a professional and positive attitude
• Check in patients and notify the clinician of their arrival
• Validate parking if applicable
• Collect payments from patients when they check-in for their visit (including but not limited to)
• Co-payments
• Estimated co-insurances
• Outstanding patient balances
• Payment for inventory items
• Self Pay Appointment Fee
• APEX/AQEX Program
• Answer all questions with a professional and positive attitude. If you do not know the answer, kindly ask for time to enquire, give out the appropriate contact information for the person with the answer, or gather the contact information and question and send it to the appropriate person for them to follow-up
• Answer Level 1 billing questions from clinical staff and patients
• Information about benefits (copay, coinsurance, deductibles)
• Statement balance inquiries
• No Show fee policy
• Referral requirements
• Professionally interact with patients, doctors, colleagues and other healthcare providers in a professional and positive manner according to F&L standards
• Answer phone calls within three rings
• Transfer phone calls appropriately
• Reply to voicemails within 30 minutes (during business hours)
• Reply to text messages via Weave Portal within 30 minutes (during business hours)
• Reply to emails within 24 hours (during business hours)
• Complete and/or update Prompt Tasks within 24 hours
• Monitor and respond to your clinic’s gmail account and Malama’s.

Schedule Patients:

• Schedule patients for all types of visits according to scheduling rules
• Contact the patient at the time of creating the Case to schedule Initial Eval (IE) and first follow-up visit
• Fill pukas in the schedule using the Waitlist, Opportunities, and Plan of Care tools in Prompt
• Approve, deny, or reschedule Pending Visits in Prompt daily
• Reschedule patients as needed and look ahead to make sure a PT (not a PTA) will see them for upcoming IEs, REs, or Discharge visits.

Record/Chart Management:

• Upon receiving a referral, same day, create a Chart in Prompt for New Patients (NP) with attention to detail to ensure accuracy
• Create a Case in Prompt with attention to detail to ensure accuracy prior to calling the patient to schedule
• Check Prompt’s Documents Module daily and address items that require attention or will be expiring soon
• Check Prompt’s Intake Conflicts Module daily and resolve conflicts
• Discharge cases in Prompt in accordance with F&L policies
• Defer prescriptions back to Doctor’s in accordance with F&L policies
• Respond and fulfill medical record requests in accordance with F&L policies.
• Assist PCCs with resolving any Authorization or Demographic information requests

Insurance Authorization/Verification:

• Understand and reference insurance guidelines
• Verify patient’s insurance benefits prior to their first visit
• Utilize pVerify program for benefits verification
• Utilize individual insurance portals for benefits verification
• Cancel patient visits the day before if there are any intake or insurance conflicts that have not been resolved

Requirements:

• Excellent interpersonal and communication skills, with a compassionate and caring demeanor.
• Strong organizational abilities, with the ability to multitask and prioritize effectively.
• Able to become proficient in using electronic medical record systems and basic computer applications.
• Commitment to maintaining patient confidentiality and adhering to professional standards.
• Ability to work in a fast-paced environment while maintaining a positive and upbeat attitude.
• Alignment with our mission of delivering fun, happiness, and compassion in serving our patients.

We are open Monday through Friday and your hours would be 9:30am to 6:30pm.

Joining our compassionate team means becoming part of a close-knit group of professionals who are dedicated to providing exceptional care to our patients. We offer a supportive work environment, opportunities for growth, and a chance to make a meaningful difference in people's lives.

If you are enthusiastic, caring, and share our values, we would love to hear from you. Please submit your resume and a cover letter or URL to a YouTube video highlighting why you would be a great fit for our team. We look forward to reviewing your application and potentially welcoming you aboard as our new Medical Receptionist!

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Physical & Rehabilitation Medicine

Schedule:

• 5x8
• Day shift
• No nights

Work Location: In person

Salary : $17 - $21