TCPC Operations Specialist

Description

About Us

Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The TCPC Operations Specialist is responsible for overseeing all departmental systems, ensuring smooth daily operations through report generation and specimen tracking to deliver timely support to clients and maintaining high service standards for all accounts.

Key Job Elements

• Generates and analyzes a variety of daily reports to monitor TAT (turnaround time), manage volume, and support retention strategies, ensuring both departmental efficiency and client satisfaction.
• Supports the TCPC CRM, business systems, TCPC calendar, Sharepoint and E-signature tools.
• Coordinates with external equipment vendors to manage quotes and invoices, ensuring all transactions and communications are accurately documented within the ERP system.
• Monitors digital pathology workflow including client setup and training, competency tracking, invoicing, turnaround time (TAT) monitoring, vacation scheduling notifications, and continuous daily support for external pathologists.
• Distributes monthly quality control records to clients.
• Manages and organizes all client documentation, including contracts, forms and related paperwork, to ensure accurate record-keeping, compliance and easy accessibility.
• Resolves internal TCPC issues with Client Services, Operations and Sales and external issues with customers.
• Handles LabConnect usage monitoring, manages inventory of LabConnect equipment, and troubleshoots and resolves system-related issues to ensure seamless operation and support.
• Prepares and maintains documentation and materials for client CLIA inspections, ensuring all required information is complete, up to date, and compliant with regulatory standards.
• Serves as a liaison to client pathologists by training on our LIS, addressing turnaround time (TAT) and LIS-related issues, providing comprehensive support and generating requested reports to facilitate workflow efficiency.
• Partners with Operations, Sales and Pathology teams to facilitate new client onboarding meetings, ensuring all requirements are in place for account activation and providing ongoing daily monitoring of new accounts to support a smooth start.
• Creates error summaries and timelines for service failures, complaint tickets and OMs (occurrence management root cause analysis) as needed.
• Oversees invoicing approval processes and tracking and conducts monthly audits for invoices related to Medical Directors and TCPC products to ensure accuracy and compliance.
• Participates in all UAT (user acceptance testing).
• Performs daily logistical monitoring for incoming packages, ensuring appropriate protocols are followed in the event of a delay, while also overseeing outbound shipments to confirm that all slides are accurately and timely shipped.
• Other duties as assigned.

Qualifications

Knowledge/Experience

• High School degree or equivalent required; Bachelor’s degree preferred.
• Minimum 2 years of diagnostics laboratory experience (eg. Lab Assistant, Specimen Handler)
• Ability to accurately decipher various forms of handwriting.
• Ability to problem solve and provide solutions to internal and external clients.
• Ability to multi-task and work in a fast-paced, deadline driven environment.
• Ability to learn and understand specimen types related to tests ordered by the client.
• Ability to understand the flow of a specimen and follow established compliance policies and standard operating procedures (SOPs).

Supervisory Responsibilities

• No

Reports To

• Director of Laboratory Advisory Services

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question — that choose to submit a resume or client information to our career page or to any employee of Fulgent — will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.