Inside Sales Representative

We are seeking a motivated and results-driven Inside Sales Representative to join our team at Full Circle Electronics, a leading electronics recycling company. The ideal candidate will play a critical role in driving revenue growth by identifying opportunities, nurturing customer relationships, and promoting our recycling services. This position combines sales expertise with a commitment to sustainability and environmental stewardship.

Key Responsibilities

Lead Generation and Prospecting

• Identify and qualify potential customers through various channels (databases, inbound inquiries, social media, etc.).
• Maintain a regular schedule of contact with past customers to understand their current needs.
• Research prospects to understand their needs and how the company's offerings can address them.

Customer Engagement

• Initiate contact with prospects through cold calls, emails, or scheduled follow-ups.
• Build and nurture relationships with potential and existing customers to drive sales opportunities.

Sales Process Management

• Present products or services to prospects, explaining their features, benefits, and competitive advantages.
• Address customer objections, negotiate terms within established parameters, and close deals effectively.

Account Management

• Manage and grow existing customer accounts by maintaining regular communication and identifying upsell or cross-sell opportunities.
• Ensure high levels of customer satisfaction by resolving issues promptly and efficiently.

Administrative Responsibilities

• Maintain accurate and up-to-date records of customer interactions, leads, and sales activities in the CRM system.
• Prepare sales reports, forecasts, and other documentation as required.

Collaboration with Other Teams

• Work closely with Business Development to hand off qualified leads and facilitate strong customer satisfaction
• Work closely with logistics to understand the needs of our customers and exceed their expectations, ensuring seamless delivery of products or services

Market and Product Knowledge

• Stay informed about the company’s offerings, industry trends, and competitors.
• Use this knowledge to provide informed recommendations to customers and improve sales performance.

Qualifications and Skills

• Education: High school diploma or equivalent (Bachelor’s degree in Business, Environmental Science, or related field preferred).
• Experience: Minimum of 2 years in inside sales, customer service, or a related role (experience in the recycling, electronics, or waste management industry is a plus).
• Communication: Exceptional verbal and written communication skills with the ability to present ideas persuasively.
• Sales Acumen: Strong negotiation, relationship-building, and problem-solving skills.
• Tech Savvy: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Customer Focus: Demonstrated ability to understand customer needs and provide effective solutions.
• Motivation: Self-starter with a goal-oriented mindset and a passion for sustainability.
• Knowledge: Familiarity with electronics recycling processes and environmental regulations is advantageous. An understanding of recycling periods of most companies (3 to 5 years IT upgrades) is desirable.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Inside Sales or Customer Service: 2 years (Required)
• electronics recycling: 2 years (Preferred)

Ability to Commute:

• Phoenix, AZ 85034 (Preferred)

Work Location: In person

Salary : $35,000 - $50,000