Sales Coordinator

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Maintains a clean and safe work environment. Performs duties in compliance with safety procedures.
2. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
3. Responsible for organizing and supporting functions in the Group Sales Department including creating and responding to correspondence by designated Sales staff, answering and taking messages for Sales staff, and managing department files. 
4. Assist the Sales Manager with organizing group accommodations prior to group arrival during their stay. Prepare and distribute daily, weekly and monthly sales reports to various departments to ensure everyone is prepared for group arrivals. 
5. Resolves problems or emergency situations according to established policies and procedures, or refers to the supervisor when necessary.
6. Creates Banquet Event Orders (BEO) for all events, both internal and external. Prepare weekly 10 day BEOs for all department heads. 
7. Prepare group resumes, send out invites to Department heads, and prepare meeting rooms.
8. Plan and execute a variety of events, including corporate meetings, conferences, trade shows, personal events, and more. 
9. Act as a primary point of contact for clients regarding event logistics, requirements, and updates. Ensure all client needs are met, exceeding expectations when able.
10. Provides guests, vendors, and employees with assistance, troubleshooting, and problem resolution as efficiently and promptly as possible.
11. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Responds to questions from guests promptly and accurately.  Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance, as necessary.
12. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
13. Maintains alertness for performance of all responsibilities and a general awareness of marketing operations at all times. Takes appropriate action based on observations, as directed or as established.  Informs Marketing Director of any concerns. 
14. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS: Demonstrated experience in Sales, preferably in a B2B capacity. Demonstrated experience responding to a high volume of telephone calls, and developing and maintaining positive relations with applicants, guests, vendors, and employees. Demonstrated experience performing within specific deadlines or under pressure.  Demonstrated experience problem solving, organizing, and prioritizing work. 

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree, or equivalent in education and experience. One (1) or more years of customer service, hospitality, or sales experience. One (1) or more years of recent and related successful sales experience in the hospitality or gaming industry is preferred. 

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.

OTHER SKILLS/ABILITIES: Strong verbal communication skills, including experience handling difficult customer relations. Demonstrated experience and proficiency on a variety of computer programs. Demonstrated experience using a multi-line telephone system is desired.

PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork, answering the telephone, or using a computer with standard breaks. Essential duties include occasional kneeling, squatting, bending, walking and crouching. Essential duties involve frequent brisk walking, climbing stairs, stretching, standing, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week, including weekends, with additional hours routinely required. 

COMPENSATION AND BENEFITS:

$20.00 an hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

Salary : $20