Administrative Operations Manager

Location: Full Potential HRT Clinic, Tigard, Oregon

Employment Type: Full-Time

Compensation: $85,000–$100,000 annually, commensurate with experience and qualifications, with comprehensive benefits.

About Us

At Full Potential HRT Clinic, we specialize in anti-aging and regenerative medicine, offering personalized care that transforms lives. Over the past decade, we’ve built a reputation for delivering exceptional outcomes in hormone optimization, weight loss, aesthetics, and wellness services. Our mission is to provide a VIP experience that fosters patient satisfaction and retention while staying at the forefront of medical innovation.

As we grow, we are seeking a dynamic Administrative Operations Manager to lead our administrative team, enhance patient experiences, and streamline clinic operations. This role focuses on operational leadership, patient and employee experience optimization, social media engagement, and team management.

What You’ll Do

Operational Leadership

• Oversee day-to-day clinic operations, ensuring efficiency, compliance, and excellence in all areas.
• Manage and support the administrative team, fostering a collaborative and productive work environment.
• Implement and maintain OSHA, HIPAA, and HR policies in coordination with our HR assistant.
• Regularly audit workflows and processes to optimize patient care and operational performance.
• Collaborate with the Medical Operations Manager to determine how to best organize our administrative team to optimize support for our medical assistants and naturopathic doctors.
• Manage vendor relationships and oversee ordering of administrative supplies to ensure efficient operations without unnecessary spending.
• Assist with opening new office locations, managing logistics, and ensuring seamless implementation of workflows.

Patient Experience

• Ensure that all patients have a VIP experience during all interactions with the clinic.
• Proactively get to know all patients and act as the primary point of contact to prevent and resolve issues before they escalate.
• Actively solicit and track patient feedback and reviews, ensuring consistent efforts to obtain five-star reviews across platforms.
• Train staff to consistently deliver exceptional service and request online reviews from patients.
• Develop and oversee systems to maintain a luxurious, patient-centered clinic atmosphere.
• Manage the process of advertising services within the clinic through posters, flyers, brochures, and handouts to ensure patients are well-informed about all offerings.

Social Media and Marketing Engagement

• Actively represent the clinic on social media platforms by capturing and sharing photos, videos, and clinic activities.
• Encourage and coordinate staff participation in creating engaging content.
• Assist with clinic owner’s videos and other social media initiatives to build rapport with prospects and patients.
• Work with the project manager to implement and track marketing efforts, ensuring alignment with the clinic’s vision and goals.

Employee Experience

• Collaborate with the HR assistant to improve employee satisfaction, productivity, and retention.
• Provide leadership and coaching to staff, fostering a positive and motivated team environment.
• Implement and oversee training programs for staff to ensure compliance and high-quality service delivery.
• Use data provided by the project manager to track performance metrics and ensure optimal team efficiency.

Relationship Building

• Build strong connections with patients to foster loyalty and satisfaction.
• Develop referral relationships with other clinics and providers to drive new patient growth.
• Serve as the go-to person for patients and staff, ensuring a welcoming and supportive environment.

What We’re Looking For

Experience and Skills

• Minimum of 7–10 years of experience as an office manager, preferably in healthcare, hospitality, or a similar high-service industry.
• Proven ability to lead teams, manage operations, and implement effective systems.
• Bachelor’s degree in administration, management, healthcare administration, or a related field.
• Strong written and verbal communication skills.
• Familiarity with OSHA, HIPAA, and HR policies is a strong advantage.
• Social media proficiency and experience in engaging an online audience.

Essential Traits

• Outgoing and Personable: Naturally connect with people, making them feel valued and at ease.
• Organized and Proactive: A natural problem-solver who can juggle multiple responsibilities and see projects through with minimal oversight.
• Efficient and Focused: Able to manage time effectively and ensure productivity without unnecessary distractions.
• Patient-Centered: Committed to creating exceptional experiences and resolving issues with empathy.
• Creative and Collaborative: Excited to engage in social media and content creation efforts.

Why You’ll Love Working Here

• Competitive Pay: Enjoy a salary reflective of your skills and dedication, with performance bonuses tied to patient satisfaction, online reviews, and operational efficiency.
• Growth Opportunities: This is more than a job—it’s a career path with room to grow as our clinic expands.
• Supportive Environment: Join a collaborative team that values creativity, initiative, and positivity.
• Impactful Work: Make a difference in people’s lives by enhancing their health, confidence, and overall well-being.

Compensation & Benefits

• Base Salary: $85,000–$100,000 annually, commensurate with experience and qualifications.
• Performance Bonuses: Additional incentives based on patient satisfaction and achieving key milestones.
• Comprehensive Benefits:
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• Discounts on clinic services, including hormone therapy, IV therapy, and wellness treatments.
• Opportunities for training, certifications, and professional development.

How to Apply

Ready to bring your energy, creativity, and leadership to Full Potential HRT Clinic?

• Submit your resume.
• Include a cover letter detailing why you’re the perfect fit for this role.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 5 years (Required)
• Administrative experience: 5 years (Required)

Ability to Commute:

• Portland, OR 97223 (Required)

Ability to Relocate:

• Portland, OR 97223: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $100,000