What are the responsibilities and job description for the AWS CONNECT SOLUTIONS ARCHITECT position at Full Potential Solutions?
Overview :
Full Potential Solutions (FPS) is a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. Our offices are spread across US, India and Philippines.
Some exciting initiatives we are working on are :
- Design, develop and deploy amazing omni-channel customer experiences on top of Amazon Connect, including developing proprietary tools and services to extend the Connect platform
- Developing a comprehensive Data, Analytics and Reporting platform to integrate, measure and analyze millions of daily customer interactions / metrics across all our clients
- Designing and development amazing user experiences across data visualization and analytics in the customer engagement / contact center industry
- Developing standardized AI / ML models to optimize customer engagement and agent performance using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)
- Building web / mobile apps to improve agent / manager performance across thousands of agents (metrics, gamification, collaboration)
- Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservices and serverless architecture, CI / CD pipelines, event notification services, search services, multi-tenant architecture and lots more.
Our team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM, IBEX, and T-Mobile. We have strong backgrounds in Computer Science, Math and Engineering from top universities. We strongly believe that empowered people are the key to building a great company, and our development process focuses on iteratively improving our products as well as ourselves as individuals and as a team.
Our mission as a company is to create an environment where our people THRIVE.
The AWS Connect Solution Architect will design, implement, and maintain AWS Connect solutions. This role involves working closely with clients and business teams to develop scalable and robust contact center systems that enhance customer experience.
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