What are the responsibilities and job description for the TEAM MANAGER | TECHNICAL SUPPORT position at Full Potential Solutions?
Overview :
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values :
- Integrity - Do whats right for everyone : clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission : To create conditions within which people can thrive!
The Team Manager will handle a team of agents and will be responsible to analyze, strategize, implementing action items, and motivate his / her team to drive performance. The Team Manager will also handle client escalations, root cause analysis, driving new initiatives and facilitate monthly / weekly business reviews. He / She will also collaborate with other internal or external support teams critical to delivering results.
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