What are the responsibilities and job description for the Customer Service Sales Representative position at Full Press Apparel, Inc.?
Location: Tallahassee, FL (in-office)
Compensation: Annual salary, bonuses available through commission, and benefits package (see below for details)
Summary of Qualifications:
- Ability to commute to our Tallahassee, FL based office
- 2 years customer service experience
- 1 years in a sales or account management role (preferred)
- Ability to pass a criminal background check
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About Us: Full Press Apparel (FPA) is an established, large-scale provider for screen-printed and embroidered apparel, promotional gifts and merchandise, and graphic design services headquartered in Tallahassee, FL. We are seeking a motivated Customer Service Sales Representative to join our team. We are a nimble, small- to mid-sized operation that prides ourselves on being the go-to local option for custom merchandise. This person will assist us in establishing and maintaining client relationships while promoting FPA as a quick, creative, and reliable source for custom imprinted and branded merchandise. We are specifically looking for someone who:
- Is extremely detail-oriented and believes in producing quality products for customers
- Considers themselves an extrovert and can make conversation with anyone
- Has a proven track record of providing excellent customer service
- Does not shy away from learning new technology and considers themselves "computer savvy"
- Enjoys collaborating as a team to accomplish goals
- Does not mind rolling up their sleeves to fix issues small and large
If these qualities describe you, please read on!
A little bit about our culture: When applying for a new job, it's important to know about the workplace culture. At FPA, we pride ourselves on producing and delivering our customers' orders with unmatched customer service. This means that we are deadline-driven, focused on quality and turnaround time, all while taking pride in what we do. With Team FPA, our mission is to celebrate milestones, commemorate events, and build brands through impressions. As cliché as it may sound, we truly believe that teamwork makes the dream work! We have a fun team environment, and we enjoy what we do. If you are someone who prefers a more tight-knit environment where you know all of your coworkers' names (as opposed to a large corporate office), you'll fit right in!
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Essential Functions of the Customer Service Sales Representative:
- Establish new relationships with all types of businesses, associations, and collegiate groups
- Maintain relationships with existing clients through excellent customer service
- Assist clients (both in-person and over the phone) by answering questions and building price quotes
- Manage the custom order process from start to finish using industry-specific software
- Contribute as a team member to achieve organizational objectives
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The ideal candidate has the following requirements:
- Ability to communicate professionally with internal staff and external customers (both verbal and written)
- Computer and data entry skills; willingness to learn new software
- 2 years customer service experience
- 1 years in a sales or account management role (preferred)
- Ability to problem solve, resolve conflict, and proactively anticipate client needs
- Comfortable with high detail tasks and juggling multiple projects simultaneously
- Organizational efficiency with a willingness to double or triple check their work
- Ability to pass a criminal background check
- Availability to work Monday-Friday, 8:00am - 5:00pm
- College degree (preferred)
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At Full Press Apparel, we understand that highly satisfied employees are key to a thriving business. This is why we offer:
- A workplace culture that supports collaboration, teamwork, and a family-oriented environment
- Annual salary that is commensurate with your relevant experience
- Opportunities for bonuses through commission (10% for new or non-active accounts, reoccurring commission on residual orders as long as accounts remain in active status)
- 60% health insurance premiums covered for the employee (after 60 day probationary period)
- Group dental and vision plans available (after 60 day probationary period)
- Simple IRA matching plans (1:1 matching for the first 3%, available after 1 year of working)
- PTO accrual and paid holidays (72 hours per year after passing your 90-day probationary period)
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If you think you’d be a good fit, we’d love to see you apply!
When applying, please pay close attention to the application questions. We will be sending qualified applicants an email with pre-interview questions that must be answered within three (3) days. Sometimes our emails bounce to spam/junk folders or the Promotions tab in Gmail. Please check all of these places regularly after applying for a job with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
