FOH Manager

SUMMARY

As the Front of House Manager, you will work closely with the General Manager to ensure the smooth operation and exceptional service of our brewery's taproom and restaurant. You will oversee all aspects of front-of-house operations, including staffing, training, customer service, and quality control. This position requires a strong leader with excellent communication skills, a passion for hospitality, and a commitment to upholding our brewery's values.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Managing operations to achieve bottom-line profitability, including overseeing cost controls for labor.

• Developing and managing FOH schedules to meet labor goals.

• Ensuring customer satisfaction by prioritizing their needs and maintaining consistent, efficient, and friendly service standards.

• Enforcing company policies and procedures, maintaining safety standards, and ensuring staff compliance.

• Fostering a cohesive and productive team environment, maintaining open communication with staff, and supporting the Chef in staff management and quality control.

• Assisting the General Manager in staff training and meetings, promoting an open-door policy with all pub staff.

• Setting goals for staff and yourself and providing ongoing training and development opportunities for all service personnel.

• Managing facility cleanliness and maintenance, ensuring compliance with Health Department codes and OLCC policies, and proposing facility upgrades as needed.

• Promoting and upholding a professional image through discipline, self-motivation, and effective communication.

Qualifications

• Must be 21 years old or older.

• Minimum 5 years restaurant experience with two years supervisory experience required

• Aloha or equivalent POS system one year experience preferred

• Flexible schedule, 5 days a week including evenings, weekends, and holidays.

Physical Requirements & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employees must be able to perform various tasks, including standing, walking, using hands to handle objects, tools, or controls, reaching, climbing, stooping, kneeling, crawling, and talking or hearing.

• The ability to occasionally lift and/or move up to 55 pounds and move kegs weighing close to 165 pounds is required.

• The noise level in the work environment is moderate to loud most of the time.

• Temperatures vary seasonally in work areas.

Pay:

Salary DOE

What we offer:

• 90% Employer-paid Medical and Dental benefits.

• 401k with company match. Vested right away.

• Employer paid Accident, Disability and Life Insurance.

• Company Paid Time Off- 140 hours annually (approx. 3.5 weeks)

• Company Paid Holidays- currently 7 annual paid holidays.

• Employee shift beers

• Food and beer discounts in the Full Sail Pub for employees and their guests.