General Manager

Key Responsibilities:

• Leadership and Staff Management:
• Recruit, hire, train, and supervise diner staff (servers, cooks, dishwashers, and other support staff).
• Develop work schedules and manage employee performance through regular feedback and performance evaluations.
• Foster a positive work environment by encouraging teamwork and motivating employees.
• Handle employee issues and conflicts, ensuring compliance with diner policies and procedures.
• Customer Service Excellence:
• Ensure a high level of customer satisfaction by maintaining an excellent dining experience.
• Address customer complaints, concerns, and suggestions quickly and professionally.
• Promote an atmosphere of hospitality, ensuring diners feel welcome, valued, and well-served.
• Operational Management:
• Oversee daily operations to ensure smooth, efficient service.
• Manage restaurant inventory, including food and beverage supplies, and ensure timely orders.
• Monitor kitchen and dining room activities to maintain service efficiency, cleanliness, and organization.
• Supervise cash handling, including the accurate processing of transactions.
• Financial Management:
• Manage the diner’s budget, controlling labor costs, food costs, and other operational expenses.
• Prepare and analyze financial reports, such as daily sales reports, to assess performance and identify areas for improvement.
• Ensure profitability by identifying cost-saving opportunities and increasing sales.
• Food Safety and Quality Control:
• Maintain high standards of food quality, ensuring that dishes are prepared according to recipes and health/safety standards.
• Ensure compliance with health and safety regulations, including proper food handling, sanitation, and hygiene practices.
• Conduct regular health and safety inspections of the kitchen, dining areas, and equipment.
• Marketing and Promotion:
• Develop and implement strategies to attract new customers and retain regular patrons (e.g., promotions, events, loyalty programs).
• Oversee the diner’s social media presence, working to build brand awareness and online engagement.
• Work with local businesses and communities to generate buzz and increase foot traffic.
• Vendor and Supplier Relations:
• Maintain strong relationships with suppliers and vendors to ensure the timely delivery of high-quality products.
• Negotiate prices and contracts to keep food and supply costs within budget.
• Administrative Tasks:
• Oversee daily financial operations, including payroll, ordering supplies, and invoicing.
• Ensure compliance with all labor laws, including managing employee schedules and breaks.
• Conduct regular staff meetings to communicate expectations, updates, and goals.

Qualifications:

• Proven experience as a restaurant manager, preferably in a full-service diner or similar setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and handle stress in a fast-paced environment.
• Knowledge of food safety standards and best practices.
• Financial acumen with experience in budgeting and cost control.
• A passion for delivering exceptional customer service.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $60,000 - $65,000