General Manager

Full-service hotel offering exceptional hospitality, upscale accommodations, and top-notch amenities. As a full-service property, we provide an array of services including dining, event spaces, and more. Our mission is to deliver outstanding guest experiences, foster a supportive work environment, and exceed operational goals. We are currently seeking a passionate and experienced General Manager to lead our team and ensure the seamless operation of our hotel.

Position Overview: The General Manager is responsible for overseeing the day-to-day operations of our full-service hotel, ensuring guest satisfaction, maximizing revenue, and maintaining operational excellence across all departments. This role requires a seasoned hospitality professional with a strong focus on leadership, guest experience, financial management, and team development.

Key Responsibilities:

• Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, sales, and maintenance departments.
• Develop and implement operational strategies to optimize guest satisfaction, hotel performance, and profitability.
• Monitor financial performance through key metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), and adjust strategies to meet or exceed financial goals.
• Lead, motivate, and manage a team of department heads and staff, ensuring a culture of excellence and accountability.
• Ensure the hotel consistently delivers exceptional guest experiences by upholding service standards and addressing any guest concerns promptly and professionally.
• Oversee the planning and execution of events, conferences, and group bookings to maximize revenue.
• Build and maintain relationships with clients, vendors, and the local community to enhance the hotel’s reputation and visibility.
• Manage and implement employee training and development programs to foster skill enhancement and promote a positive team culture.
• Collaborate with the marketing and sales teams to drive brand awareness and increase business through targeted campaigns and promotions.
• Ensure compliance with all health, safety, and legal regulations, including those related to employee welfare and guest safety.
• Prepare and manage the hotel’s annual budget and financial forecasts, ensuring cost-effective operations without compromising service quality.

Qualifications:

• 5 years of experience in a senior management role in a full-service hotel, including at least 2 years as a General Manager or Assistant General Manager.
• Proven success in managing all areas of hotel operations, including front desk, food and beverage, housekeeping, sales, and event planning.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Demonstrated experience in financial management, including budgeting, forecasting, and revenue optimization.
• Exceptional customer service skills with a passion for exceeding guest expectations.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Familiarity with hotel management software and systems (e.g., Opera, Micros, etc.).

Job Type: Full-time

Pay: $1.00 - $500,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $1,000 - $500,000