Customer Service Representative

Department: Full Speed

Location: Philadelphia full

Compensation: $35,000 - $47,000 / year

Description

Job Description:
We are looking for a dedicated Customer Service Representative to join our team. In this role, you will be responsible for managing customer inquiries, providing product and service information, and ensuring that our clients' needs are met efficiently. You will be the first point of contact for our customers, representing Full Speed Campaigns' commitment to exceptional service.

Key Responsibilities


Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide accurate information about our products, services, and promotions.


• Resolve customer complaints and issues, ensuring customer satisfaction.


• Maintain and update customer records in our CRM system.


• Collaborate with other departments to resolve complex issues.


• Assist in developing customer service protocols and training materials.


• Identify and report trends in customer feedback to improve service quality.

Skills, Knowledge and Expertise


Skills Required:

• Strong communication and interpersonal skills.


• Excellent problem-solving abilities.


• Ability to manage multiple tasks and prioritize effectively.


• Proficiency in Microsoft Office Suite and CRM software.


• A positive attitude and customer-focused approach.


• Previous experience in a customer service or support role is a plus.

Benefits


Benefits:

• Competitive salary ranging from $35,000 to $47,000.


• Health, dental, and vision insurance.


• Paid vacation and holidays.


• Ongoing training and opportunities for career growth.


• Supportive and collaborative team environment.

If you are passionate about helping customers and enjoy working in a fast-paced environment, we invite you to apply to Full Speed Campaigns as a Customer Service Representative. Join us and be part of a team that makes a difference!