What are the responsibilities and job description for the Corporate Accounts Representative - Full time - Detroit position at Full time - Detroit - Henry Ford Health - Careers Careers?
GENERAL SUMMARY:
The Corporate Accounts Representative develops and maintains value-added relationships between Henry Ford Health and area employers, assuring benefit to both parties. This dynamic liaison role will positively impact the image, reputation, market share and commercial revenue of the health system and stimulate community pride and economic growth.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
· Provide front-line contact with area employers to create and manage relationships. Initiate, schedule and complete required number of contacts with area employers and civic leaders.
· Demonstrate exceptional customer service skills to accurately anticipate and assess needs of employer customers; serve as voice of the employer customer with appropriate segments of the Health System, assist in crafting solutions.
· Research, create and distribute materials for employers and employees to demonstrate Henry Ford Health value.
· Promote health management by serving as champion of the Henry Ford Clinically Integrated Network.
· Discover, monitor, and resolve issues to remove possible employer/employee roadblocks to use Henry Ford Health.
· Coordinate and assist with events.
· Represent the Health System at various business and community functions.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field
CERTIFICATIONS/LICENSURES REQUIRED:
Valid Michigan driver’s license and reliable transportation
PREFERRED QUALIFICATIONS:
- Prior sales experience in a service industry
- Familiarity with regional employer market is desirable, namely within the health care industry
- Knowledge of Managed Care, hospital operations, health insurance, or closely related products
- Previous experience in teams, team-building or participative decision-making is considered a plus.
- Sound computer and website knowledge, proficient with Microsoft applications and contact management software.
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFH’s Customer Service Policy
- Must practice the customer skills as provided through on-going training and in-services.
